Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives...

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning...

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning...

ABOUT THE OPPORTUNITY

Xsolla is seeking a Head of Fund Operations to stand up and run the operating machinery of the Xsolla Credit Fund. You have taken a private fund from formation through first close before, and you know the full stack: structure and LPA work with counsel, service-provider selection, LP onboarding, capital calls, valuation policy, reporting, and audit readiness.

This is a builder’s mandate. You will design the fund’s operating playbook, run it, and document it so the fund operates to institutional standards from day one — and mentor the junior operations hires who join as the fund scales.

The role reports directly to Stan Rudoi, Chief Credit Officer and Head of the Xsolla Credit Fund.

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

Beyond its core commerce platform, Xsolla is building a private credit fund that lends to video game studios, underwritten with a data advantage no traditional lender has: Xsolla’s own payments telemetry across thousands of games. The fund is in its capital formation phase and is led by Stan Rudoi, Chief Credit Officer. This is a ground-floor opportunity to help raise a first-time fund inside a profitable, global gaming-commerce company, alongside the broader Xsolla capital markets ecosystem (Xsolla Funding Club, Xsolla SPAC 1 — Nasdaq: XSLLU, and other strategic vehicles).

For more information, visit xsolla.com.

Responsibilities

Fund Formation and Structuring

• Drive fund formation with external fund counsel: vehicle and jurisdiction selection, LPA and side letters, GP and management company setup, and the regulatory perimeter.
• Own the LPA from the operator’s seat: terms, economics, and governance mechanics — and translate them into operational reality once signed.

Service Provider Stack

• Select and manage the provider stack: fund administrator, auditor, tax advisors, banking/custody, and compliance vendors — and manage them to institutional standards.
• Own provider economics: negotiate scopes and fees; keep the fund’s operating cost model lean and LP-defensible.

Fund Operations

• Run the core machinery: capital calls and distributions, LP onboarding and KYC/AML, expense management, and cash movement controls.
• Own valuation and NAV: valuation policy, NAV oversight with the administrator, and credit-fund specifics such as borrowing-base mechanics and leverage facility administration.

LP Reporting and Diligence Readiness

• Build the reporting stack: quarterly reporting (ILPA-aligned), capital account statements, and LP communications infrastructure.
• Keep the fund diligence-ready: DDQ responses, operational due-diligence readiness, and the operations sections of the data room — before LPs ask.

Compliance and Governance

• Establish the policy framework: valuation, allocation, conflicts, and ESG/AML policies; regulatory filings with counsel; audit coordination.
• Design for scrutiny: so every process has a documented owner, control, and audit trail that stands up to institutional operational due diligence.

Operating Playbook and Team Building

• Codify the fund’s operating playbook: documented processes, controls, and owners for every core workflow — built for operational due diligence from day one.
• Scale the function: as the fund scales, build out and mentor the junior operations team (controller, fund accountants) and integrate with Xsolla’s finance and legal teams.

Qualifications and Skills

Experience

• 7+ years in fund operations, fund CFO, or fund controllership roles at private credit or other private capital funds.
• You have taken at least one private fund from formation through first close — this is the core requirement. You know what breaks, in what order, and how to prevent it.
• Deep working knowledge of LPA terms, fund administration, capital call mechanics, and ILPA reporting standards.
• Credit-fund specifics — leverage facilities, borrowing bases, loan administration, asset-level reporting — are a strong plus.

Skills and Competencies

• Hands-on operator: comfortable being the entire operations function on day one, with providers as your leverage.
• Rigorous documentation and controls discipline; you build processes that pass operational due diligence, not just processes that work.
• Strong commercial judgment on provider selection, fee negotiation, and build-vs-outsource decisions.
• Clear communicator who can explain fund mechanics to non-fund people — including investors, borrowers, and Xsolla leadership.

Education and Credentials

• A bachelor’s degree in finance, accounting, economics, or a related field; CPA, a CFA charter, or an MBA is preferred.

Benefits

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Equal Employment Opportunity Statement

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration

For the Head of Underwriting – Credit Fundposition, we will conduct a background check that may include the following:

• Criminal history check
• Employment verification
• Education verification
• Credit history check

Relevance to Job Responsibilities

The background check is relevant to this position because of the following role responsibilities:

• Handling sensitive financial information and supporting fund analytics, financial models, and deal data
• Accessing confidential company data
• Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Manager, Benefit Verification & Authorization Operations

About the Role

The Senior Manager of BVA will play a critical role in building and scaling BVA into a fully operational, high-performing service. In partnership with leadership, this person will help shape how the business operates and build the processes, structure, and operating model needed to support continued growth.

This is a highly operational role for someone who enjoys building. BVA is continuing to evolve, and this leader will be responsible for taking areas that may be manual, inconsistent, or still developing and creating clear, repeatable ways of working. They will look across the operation to understand what is working, where we are creating unnecessary complexity, and what needs to change to support the next stage of the business.

The Senior Manager will work closely with Managers and Team Leads to ensure the day-to-day operation is performing while also staying focused on longer-term improvements. They will build the systems and expectations that allow leaders to effectively manage performance, quality, capacity, and customer needs.

A significant part of this role will be partnering with our AI Engineering team. The Senior Manager will bring a strong understanding of BVA operations into that partnership—identifying opportunities to automate work, improve workflows, and develop tools that make the team more effective and allow the service to scale.

This person will also help define what a strong BVA customer experience looks like. They will build a consistent approach to onboarding new customers, strengthen ongoing customer partnerships, and ensure what we learn from customers is incorporated into how the service evolves.

What You’ll Do

Build and Scale the BVA Operation

• Partner with leadership to build and scale the BVA service, translating business priorities into operational plans and execution.

• Develop the processes, workflows, SOPs, ownership models, handoffs, and operating rhythms needed to create a consistent and scalable operation.

• Evaluate how work is being completed today and identify opportunities to simplify, standardize, automate, or redesign processes.

• Build processes with future growth in mind, ensuring solutions can scale as customer volume, team size, and service complexity increase.

• Create clear ownership and accountability across the operation so teams understand who owns what, how work moves between teams, and when issues need to be escalated.

• Identify operational risks and recurring pain points and solve root causes rather than relying on ongoing manual intervention.

• Develop mechanisms to ensure new processes are successfully implemented, adopted, and maintained.

• Continuously evaluate the operating model and adjust as the BVA service and customer needs evolve.

Drive Operational Excellence

• Establish clear expectations and measures for quality, productivity, service levels, capacity, and overall operational performance.

• Build reporting and operating cadences that give leadership visibility into how the business is performing and where support or intervention is needed.

• Use operational data to identify trends, understand root causes, prioritize improvements, and measure impact.

• Partner with Managers and Team Leads to identify performance gaps and create sustainable solutions.

• Develop quality assurance and process controls that create consistency while allowing the operation to move efficiently.

• Improve how the team plans for volume and capacity so staffing and resources align with customer needs.

• Create feedback loops between frontline team members, leaders, customers, and cross-functional partners to continuously improve how BVA operates.

• Ensure operational changes are supported by clear documentation, training, and expectations.

Partner with AI Engineering

• Build a strong working partnership with the AI Engineering team and serve as a key operational partner in the development of tools and automation for BVA.

• Develop a deep understanding of where the team spends time today and identify high-impact opportunities to reduce manual work and improve workflows through AI and automation.

• Translate operational problems into clear use cases and requirements for technical partners.

• Bring frontline and customer context into solution development to ensure tools solve the intended problem and work within BVA operations.

• Partner on testing and piloting new capabilities before broader implementation.

• Lead the operational implementation of new tools and workflows, including process changes, documentation, training, adoption, and feedback.

• Monitor how new solutions are performing and partner with AI Engineering and BVA leaders on continued improvement.

• Help measure the impact of AI and automation on efficiency, capacity, quality, and customer experience.

Build the Customer Experience

• Help define and build the BVA customer experience from initial onboarding through ongoing service delivery.

• Develop a structured and repeatable onboarding process that creates clear expectations, captures the information the team needs, and sets both the customer and BVA team up for success.

• Identify common onboarding challenges and build processes that make implementations more efficient and consistent.

• Establish clear ownership and handoffs throughout the customer journey.

• Build strong ongoing partnership practices with customers, including communication expectations, performance discussions, feedback, and escalation processes.

• Develop mechanisms for gathering customer feedback and ensure that feedback translates into meaningful improvements to the service.

• Look across customers to identify common needs, challenges, and opportunities that should influence how BVA evolves.

• Ensure customers experience BVA as a consistent and reliable partner as the service continues to grow.

Lead and Develop the Team

• Lead and develop BVA Managers and other leaders, creating clear expectations around ownership, performance, and leadership.

• Coach leaders to move beyond day-to-day issue resolution and develop stronger problem-solving and operational management skills.

• Ensure Managers and Team Leads have the tools, processes, and information needed to effectively run their teams.

• Create accountability for operational performance while providing leaders with the support needed to address challenges.

• Develop a strong leadership bench and identify opportunities for continued growth and development across the team.

• Create an environment where leaders and frontline team members are encouraged to identify problems, challenge inefficient processes, and contribute ideas for improvement.

• Partner with leadership on organizational needs as the business grows, including team structure, leadership capacity, and evolving roles and responsibilities.

• Help connect the day-to-day work of the team to the broader goals and direction of BVA.

Partner Across the Business

• Serve as a strong cross-functional partner and represent BVA operational needs across the organization.

• Bring together the right partners to solve problems that cross team or functional boundaries.

• Communicate operational challenges, priorities, and tradeoffs clearly to leadership and cross-functional stakeholders.

• Partner with leadership to evaluate new opportunities and understand the operational requirements needed to support them.

• Ensure changes across the organization are thoughtfully incorporated into BVA processes and communicated to the team.

Minimum Requirements

• 7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field.

• 3+ years of experience leading people leaders, including Managers and/or Team Leads.

• Demonstrated experience building, standardizing, and improving operational processes in a growing or changing environment.

• Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions.

• Proven ability to identify operational gaps, determine root causes, and implement scalable solutions.

• Experience leading cross-functional initiatives and partnering with teams outside of your direct organization.

• Experience building or improving customer onboarding, implementation, or ongoing service-delivery processes.

• Strong written and verbal communication skills, with the ability to work effectively across frontline teams, leadership, customers, and technical partners.

• Demonstrated ability to lead through ambiguity, manage competing priorities, and drive work from problem identification through implementation.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don’t hesitate to inquire with our team.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Team Lead, Enterprise RCM Operations

The Role:

The Enterprise RCM Operations Team Lead serves as the operational lead and subject matter expert for assigned enterprise-level client accounts, functioning as an extension of the client’s revenue cycle team. This role is responsible for overseeing accounts receivable performance, identifying operational improvement opportunities, supporting enterprise client workflows, and driving successful revenue cycle outcomes through proactive partnership and operational leadership.

The Enterprise RCM Operations Team Lead partners closely with Client Success Managers, internal operational teams, and client stakeholders to ensure efficient revenue cycle operations, issue resolution, workflow optimization, and high-quality client support. This role combines operational oversight, team leadership, root cause analysis, and customer-facing collaboration to support enterprise client success.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn’t an investment bank, we work long hours when it’s needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren’t enthralled with patting ourselves on the back everyday, but it does feel good :)

Key Responsibilities:

Enterprise Client Partnership & Operational Oversight

• Serve as the primary operational point of contact for assigned enterprise client accounts related to Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows.

• Develop and maintain expert-level knowledge of assigned client workflows, payer behavior, operational processes, provider nuances, and account-specific requirements.

• Function as an extension of the client’s revenue cycle team by building strong working relationships and maintaining a deep understanding of client operations and workflows.

• Partner closely with Client Success Managers to support overall client health, operational alignment, escalations, and performance initiatives.

• Collaborate directly with enterprise clients to identify workflow inefficiencies, operational gaps, denial trends, and revenue cycle improvement opportunities.

• Provide operational guidance and revenue cycle best practice recommendations to support client success and workflow optimization.

• Participate in client meetings, operational reviews, and escalation discussions related to AR performance and operational initiatives.

Revenue Cycle Performance & Root Cause Analysis

• Conduct detailed root cause analysis of denied claims, rejected claims, underpayments, payment variances, and workflow breakdowns across payer systems, clearinghouses, and internal platforms.

• Identify systemic operational issues impacting reimbursement performance and partner with internal teams and clients to implement corrective actions and sustainable process improvements.

• Proactively monitor Accounts Receivable (AR), denial trends, aging performance, and payment anomalies to prevent escalation and minimize revenue cycle disruption.

• Serve as the first line of escalation for team members encountering barriers in claim resolution, payer issues, or workflow challenges.

• Translate operational findings and account trends into actionable recommendations for both internal teams and enterprise clients.

Team Leadership & Operational Management

• Assign and prioritize weekly workloads based on enterprise client needs, claim volumes, account priorities, and service expectations.

• Oversee daily operational performance across AR, Billing, Payment Posting, and related revenue cycle functions.

• Utilize dashboards, reporting tools, clearinghouse data, and productivity metrics to validate work quality, monitor performance, and ensure completion of assigned tasks.

• Identify operational risks, workflow bottlenecks, and performance concerns while driving accountability and resolution efforts.

• Ensure all end-of-month processes, reconciliations, and reporting deliverables are completed accurately and within required timelines.

• Support operational consistency and adherence to internal workflows, payer requirements, and client expectations.

Training, Coaching & Team Development

• Facilitate onboarding and ongoing training for team members across enterprise client workflows, payer requirements, systems, and operational processes.

• Provide hands-on support and coaching related to claim preparation, submission quality, denial resolution, payment posting, and AR follow-up.

• Conduct regular 1:1 meetings, team syncs, and development discussions focused on performance improvement, accountability, and professional growth.

• Mentor team members on effective operational problem-solving, client communication, and revenue cycle best practices.

• Foster a culture of collaboration, continuous improvement, operational ownership, and high-quality client support.

Reporting, Analytics & Strategic Support

• Generate, review, and distribute monthly reporting related to AR performance, patient balances, refund balances, denial trends, payment variances, and operational KPIs.

• Leverage AR Aging Reports, Denial/Rejection Dashboards, EOB Tracking Logs, Claim Submission Logs, Productivity Reports, and client-specific analytics to guide operational oversight and decision-making.

• Ensure timely and accurate reporting that supports financial analysis, operational planning, and client discussions.

• Research and recommend account adjustments, write-offs, workflow enhancements, and operational improvements with supporting analysis for leadership review.

• Support enterprise client audits, operational reviews, escalations, and strategic initiatives as assigned.

• Perform additional duties and special projects as assigned by leadership.

Minimum Requirements:

• A minimum of 2 years of hands-on experience with a proven track record in effectively managing the day-to-day functions of a billing and collections team, including reviewing, coding, and collecting professional services provided. Demonstrated proficiency in navigating the complexities of revenue cycle management within the healthcare industry is essential.

• A proactive change agent capable of driving organizational transformation and guiding teams through change management initiatives to propel the organization towards future success. Possesses strong leadership qualities and strategic vision to implement innovative solutions and adapt to evolving industry trends and regulations.

• Exceptional supervisory competencies, including demonstrated proficiency in leadership and team development, coaching, mentoring, and situational assessment skills. Proven track record of fostering a culture of continuous improvement and building high-performing teams that deliver exceptional results

• Proficient in utilizing a variety of software applications essential for revenue cycle management, including Google for Business, Microsoft Excel, Word, and other relevant tools and platforms. Familiarity with clearinghouses and other Software as a Service (SaaS) products used in the healthcare billing and collections process is highly desirable.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

HIPAA Requirements

All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.

We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our HR department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manager, Benefit Verification & Authorization Operations

Salary Range: $80k-$90k

The Role

The Manager, Benefit Verification & Authorization Operations is responsible for leading Prompt’s Benefit Verification and Authorization teams, ensuring accurate, timely, and consistent execution across our RCM clients.

This role directly manages the Benefit Verification and Authorization Team Leads and is accountable for overall team performance, quality, service levels, and operational efficiency. The Manager will use data to identify performance gaps, resolve escalations, develop team leaders, and continuously improve processes that support patient access and prevent downstream billing and reimbursement issues.

Key Responsibilities

Team Leadership & Operations

• Lead the Benefit Verification and Authorization functions, ensuring teams consistently meet quality, productivity, and turnaround-time expectations.

• Directly manage and develop the Benefit Verification and Authorization Team Leads.

• Ensure workloads, staffing, and priorities are aligned with client volumes and business needs.

• Establish clear expectations and accountability across both teams.

• Support Team Leads with complex operational, payer, client, and employee escalations.

• Build a high-performing culture centered on accuracy, urgency, accountability, and ownership.

Performance & Quality

• Own key performance metrics and SLAs across Benefit Verification and Authorization.

• Monitor verification accuracy, turnaround times, authorization approval rates, pending authorizations, backlog, productivity, and authorization-related denials.

• Use reporting and dashboards to identify performance gaps, payer trends, and operational risks.

• Partner with Team Leads to implement corrective action plans when performance falls below expectations.

• Ensure consistent quality assurance and auditing processes are in place across both teams.

Operational Oversight & Escalations

• Ensure patients have accurate benefit information and required authorizations are identified and managed appropriately.

• Ensure teams proactively identify missing, pending, expiring, or exhausted authorizations before they impact scheduled visits or reimbursement.

• Serve as the management-level escalation point for complex payer, client, and workflow issues.

• Analyze recurring verification and authorization issues to identify root causes and prevent future occurrences.

• Partner with Billing, AR, and other RCM teams to reduce downstream denials and reimbursement delays.

Process Improvement

• Identify opportunities to improve Benefit Verification and Authorization workflows, accuracy, and scalability.

• Standardize processes and best practices across teams and clients.

• Identify opportunities for automation and system improvements that reduce manual work.

• Partner with RCM leadership, Product, and BI on reporting, workflow, and system enhancements.

• Ensure process and system changes are effectively communicated, implemented, and monitored.

Training & Team Development

• Ensure Team Leads have effective onboarding, training, and ongoing coaching programs in place.

• Develop Team Leads into strong operational leaders who can independently manage daily team performance.

• Identify knowledge and skill gaps and ensure appropriate training is provided.

• Maintain clear SOPs, payer resources, and workflow documentation across both functions.

Minimum Requirements

• 5+ years of experience in healthcare revenue cycle management, patient access, Benefit Verification, Prior Authorization, or related healthcare operations.

• 2+ years of people management experience, preferably within healthcare operations.

• Strong knowledge of insurance eligibility, benefits, prior authorization, and payer requirements.

• Experience managing teams against productivity, quality, and turnaround-time expectations.

• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions.

• Demonstrated ability to manage complex operational and payer escalations.

• Strong leadership, coaching, and performance management skills.

• Experience improving and standardizing operational processes.

• Experience with practice management systems, payer portals, healthcare technology platforms, and reporting tools.

• Ability to operate independently and effectively manage competing priorities in a fast-paced environment.

HIPAA Requirements

All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.

Senior Manager, Benefit Verification & Authorization Operations

About the Role

The Senior Manager of BVA will play a critical role in building and scaling BVA into a fully operational, high-performing service. In partnership with leadership, this person will help shape how the business operates and build the processes, structure, and operating model needed to support continued growth.

This is a highly operational role for someone who enjoys building. BVA is continuing to evolve, and this leader will be responsible for taking areas that may be manual, inconsistent, or still developing and creating clear, repeatable ways of working. They will look across the operation to understand what is working, where we are creating unnecessary complexity, and what needs to change to support the next stage of the business.

The Senior Manager will work closely with Managers and Team Leads to ensure the day-to-day operation is performing while also staying focused on longer-term improvements. They will build the systems and expectations that allow leaders to effectively manage performance, quality, capacity, and customer needs.

A significant part of this role will be partnering with our AI Engineering team. The Senior Manager will bring a strong understanding of BVA operations into that partnership—identifying opportunities to automate work, improve workflows, and develop tools that make the team more effective and allow the service to scale.

This person will also help define what a strong BVA customer experience looks like. They will build a consistent approach to onboarding new customers, strengthen ongoing customer partnerships, and ensure what we learn from customers is incorporated into how the service evolves.

What You’ll Do

Build and Scale the BVA Operation

• Partner with leadership to build and scale the BVA service, translating business priorities into operational plans and execution.

• Develop the processes, workflows, SOPs, ownership models, handoffs, and operating rhythms needed to create a consistent and scalable operation.

• Evaluate how work is being completed today and identify opportunities to simplify, standardize, automate, or redesign processes.

• Build processes with future growth in mind, ensuring solutions can scale as customer volume, team size, and service complexity increase.

• Create clear ownership and accountability across the operation so teams understand who owns what, how work moves between teams, and when issues need to be escalated.

• Identify operational risks and recurring pain points and solve root causes rather than relying on ongoing manual intervention.

• Develop mechanisms to ensure new processes are successfully implemented, adopted, and maintained.

• Continuously evaluate the operating model and adjust as the BVA service and customer needs evolve.

Drive Operational Excellence

• Establish clear expectations and measures for quality, productivity, service levels, capacity, and overall operational performance.

• Build reporting and operating cadences that give leadership visibility into how the business is performing and where support or intervention is needed.

• Use operational data to identify trends, understand root causes, prioritize improvements, and measure impact.

• Partner with Managers and Team Leads to identify performance gaps and create sustainable solutions.

• Develop quality assurance and process controls that create consistency while allowing the operation to move efficiently.

• Improve how the team plans for volume and capacity so staffing and resources align with customer needs.

• Create feedback loops between frontline team members, leaders, customers, and cross-functional partners to continuously improve how BVA operates.

• Ensure operational changes are supported by clear documentation, training, and expectations.

Partner with AI Engineering

• Build a strong working partnership with the AI Engineering team and serve as a key operational partner in the development of tools and automation for BVA.

• Develop a deep understanding of where the team spends time today and identify high-impact opportunities to reduce manual work and improve workflows through AI and automation.

• Translate operational problems into clear use cases and requirements for technical partners.

• Bring frontline and customer context into solution development to ensure tools solve the intended problem and work within BVA operations.

• Partner on testing and piloting new capabilities before broader implementation.

• Lead the operational implementation of new tools and workflows, including process changes, documentation, training, adoption, and feedback.

• Monitor how new solutions are performing and partner with AI Engineering and BVA leaders on continued improvement.

• Help measure the impact of AI and automation on efficiency, capacity, quality, and customer experience.

Build the Customer Experience

• Help define and build the BVA customer experience from initial onboarding through ongoing service delivery.

• Develop a structured and repeatable onboarding process that creates clear expectations, captures the information the team needs, and sets both the customer and BVA team up for success.

• Identify common onboarding challenges and build processes that make implementations more efficient and consistent.

• Establish clear ownership and handoffs throughout the customer journey.

• Build strong ongoing partnership practices with customers, including communication expectations, performance discussions, feedback, and escalation processes.

• Develop mechanisms for gathering customer feedback and ensure that feedback translates into meaningful improvements to the service.

• Look across customers to identify common needs, challenges, and opportunities that should influence how BVA evolves.

• Ensure customers experience BVA as a consistent and reliable partner as the service continues to grow.

Lead and Develop the Team

• Lead and develop BVA Managers and other leaders, creating clear expectations around ownership, performance, and leadership.

• Coach leaders to move beyond day-to-day issue resolution and develop stronger problem-solving and operational management skills.

• Ensure Managers and Team Leads have the tools, processes, and information needed to effectively run their teams.

• Create accountability for operational performance while providing leaders with the support needed to address challenges.

• Develop a strong leadership bench and identify opportunities for continued growth and development across the team.

• Create an environment where leaders and frontline team members are encouraged to identify problems, challenge inefficient processes, and contribute ideas for improvement.

• Partner with leadership on organizational needs as the business grows, including team structure, leadership capacity, and evolving roles and responsibilities.

• Help connect the day-to-day work of the team to the broader goals and direction of BVA.

Partner Across the Business

• Serve as a strong cross-functional partner and represent BVA operational needs across the organization.

• Bring together the right partners to solve problems that cross team or functional boundaries.

• Communicate operational challenges, priorities, and tradeoffs clearly to leadership and cross-functional stakeholders.

• Partner with leadership to evaluate new opportunities and understand the operational requirements needed to support them.

• Ensure changes across the organization are thoughtfully incorporated into BVA processes and communicated to the team.

Minimum Requirements

• 7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field.

• 3+ years of experience leading people leaders, including Managers and/or Team Leads.

• Demonstrated experience building, standardizing, and improving operational processes in a growing or changing environment.

• Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions.

• Proven ability to identify operational gaps, determine root causes, and implement scalable solutions.

• Experience leading cross-functional initiatives and partnering with teams outside of your direct organization.

• Experience building or improving customer onboarding, implementation, or ongoing service-delivery processes.

• Strong written and verbal communication skills, with the ability to work effectively across frontline teams, leadership, customers, and technical partners.

• Demonstrated ability to lead through ambiguity, manage competing priorities, and drive work from problem identification through implementation.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don’t hesitate to inquire with our team.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Team Lead, Enterprise RCM Operations

The Role:

The Enterprise RCM Operations Team Lead serves as the operational lead and subject matter expert for assigned enterprise-level client accounts, functioning as an extension of the client’s revenue cycle team. This role is responsible for overseeing accounts receivable performance, identifying operational improvement opportunities, supporting enterprise client workflows, and driving successful revenue cycle outcomes through proactive partnership and operational leadership.

The Enterprise RCM Operations Team Lead partners closely with Client Success Managers, internal operational teams, and client stakeholders to ensure efficient revenue cycle operations, issue resolution, workflow optimization, and high-quality client support. This role combines operational oversight, team leadership, root cause analysis, and customer-facing collaboration to support enterprise client success.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn’t an investment bank, we work long hours when it’s needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren’t enthralled with patting ourselves on the back everyday, but it does feel good :)

Key Responsibilities:

Enterprise Client Partnership & Operational Oversight

• Serve as the primary operational point of contact for assigned enterprise client accounts related to Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows.

• Develop and maintain expert-level knowledge of assigned client workflows, payer behavior, operational processes, provider nuances, and account-specific requirements.

• Function as an extension of the client’s revenue cycle team by building strong working relationships and maintaining a deep understanding of client operations and workflows.

• Partner closely with Client Success Managers to support overall client health, operational alignment, escalations, and performance initiatives.

• Collaborate directly with enterprise clients to identify workflow inefficiencies, operational gaps, denial trends, and revenue cycle improvement opportunities.

• Provide operational guidance and revenue cycle best practice recommendations to support client success and workflow optimization.

• Participate in client meetings, operational reviews, and escalation discussions related to AR performance and operational initiatives.

Revenue Cycle Performance & Root Cause Analysis

• Conduct detailed root cause analysis of denied claims, rejected claims, underpayments, payment variances, and workflow breakdowns across payer systems, clearinghouses, and internal platforms.

• Identify systemic operational issues impacting reimbursement performance and partner with internal teams and clients to implement corrective actions and sustainable process improvements.

• Proactively monitor Accounts Receivable (AR), denial trends, aging performance, and payment anomalies to prevent escalation and minimize revenue cycle disruption.

• Serve as the first line of escalation for team members encountering barriers in claim resolution, payer issues, or workflow challenges.

• Translate operational findings and account trends into actionable recommendations for both internal teams and enterprise clients.

Team Leadership & Operational Management

• Assign and prioritize weekly workloads based on enterprise client needs, claim volumes, account priorities, and service expectations.

• Oversee daily operational performance across AR, Billing, Payment Posting, and related revenue cycle functions.

• Utilize dashboards, reporting tools, clearinghouse data, and productivity metrics to validate work quality, monitor performance, and ensure completion of assigned tasks.

• Identify operational risks, workflow bottlenecks, and performance concerns while driving accountability and resolution efforts.

• Ensure all end-of-month processes, reconciliations, and reporting deliverables are completed accurately and within required timelines.

• Support operational consistency and adherence to internal workflows, payer requirements, and client expectations.

Training, Coaching & Team Development

• Facilitate onboarding and ongoing training for team members across enterprise client workflows, payer requirements, systems, and operational processes.

• Provide hands-on support and coaching related to claim preparation, submission quality, denial resolution, payment posting, and AR follow-up.

• Conduct regular 1:1 meetings, team syncs, and development discussions focused on performance improvement, accountability, and professional growth.

• Mentor team members on effective operational problem-solving, client communication, and revenue cycle best practices.

• Foster a culture of collaboration, continuous improvement, operational ownership, and high-quality client support.

Reporting, Analytics & Strategic Support

• Generate, review, and distribute monthly reporting related to AR performance, patient balances, refund balances, denial trends, payment variances, and operational KPIs.

• Leverage AR Aging Reports, Denial/Rejection Dashboards, EOB Tracking Logs, Claim Submission Logs, Productivity Reports, and client-specific analytics to guide operational oversight and decision-making.

• Ensure timely and accurate reporting that supports financial analysis, operational planning, and client discussions.

• Research and recommend account adjustments, write-offs, workflow enhancements, and operational improvements with supporting analysis for leadership review.

• Support enterprise client audits, operational reviews, escalations, and strategic initiatives as assigned.

• Perform additional duties and special projects as assigned by leadership.

Minimum Requirements:

• A minimum of 2 years of hands-on experience with a proven track record in effectively managing the day-to-day functions of a billing and collections team, including reviewing, coding, and collecting professional services provided. Demonstrated proficiency in navigating the complexities of revenue cycle management within the healthcare industry is essential.

• A proactive change agent capable of driving organizational transformation and guiding teams through change management initiatives to propel the organization towards future success. Possesses strong leadership qualities and strategic vision to implement innovative solutions and adapt to evolving industry trends and regulations.

• Exceptional supervisory competencies, including demonstrated proficiency in leadership and team development, coaching, mentoring, and situational assessment skills. Proven track record of fostering a culture of continuous improvement and building high-performing teams that deliver exceptional results

• Proficient in utilizing a variety of software applications essential for revenue cycle management, including Google for Business, Microsoft Excel, Word, and other relevant tools and platforms. Familiarity with clearinghouses and other Software as a Service (SaaS) products used in the healthcare billing and collections process is highly desirable.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

HIPAA Requirements

All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.

We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our HR department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Material Planning Manager

Overview:

We’re Prime Matter Labs, a personal care product manufacturer with over 35 years of experience formulating, compounding, and filling products for some of the most successful and respected brands in the world.

We exist to bring better products to the world by empowering our customers to bring their ideas to life. We strive to be their most valuable partner, delivering a level of efficiency, service, and support unmatched in the industry.

Last year, we embarked on a bold new vision to be the leading product development and production partner in the country for emerging and established brands.  To realize that vision, we’re investing at an unprecedented level in new technology, processes, and plans that will completely rethink the way that brands view and interact with their manufacturer. We’re building the platform that will allow us to serve as the foundation of our customer’s branded products, from their first sample to their million unit product run, and every step in between.

Come help us build the future of the personal care and beauty landscape, one partnership at a time.

Position Summary:

The MRP Manager owns cross-site material requirements and production planning across Prime Matter Labs’ manufacturing network. Reporting to the Director, S&OP / Planning and leading a team of site-based Production & Supply Planners, this role ensures raw materials, components, and capacity are aligned to produce a reliable, achievable production plan at every facility. The MRP Manager will also play a lead role in defining and organizing the company’s transition to a new ERP/MRP platform, ensuring planning processes, data, and reporting are standardized and ready to scale across sites.

Responsibilities:

• Lead cross-site MRP and production planning, directly managing the Production & Supply Planners at each manufacturing site (East, West, and NYC) to ensure a consistent, coordinated planning approach.
• Own the accuracy and integrity of the Master Production Schedule at each site, ensuring alignment with the consolidated demand plan, raw-material and component availability, and equipment capacity.
• Partner with the Director, S&OP / Planning in the monthly Sales & Operations Planning process, reconciling the network-wide demand plan with production capacity and supply constraints.
• Standardize MRP planning parameters and best practices across all sites, including safety stock levels, reorder points, lot sizing, and lead times.
• Help define and organize the company’s ERP/MRP system transition: document current-state planning processes, define future-state requirements, and translate them into system configuration in partnership with IT and finance stakeholders.
• Lead data readiness for the ERP/MRP transition, including item master, bill of materials, routing, and lead-time data across all sites, and coordinate data migration, testing, and validation.
• Own user acceptance testing and training for site planners during the ERP/MRP transition, and drive adoption and change management through go-live and stabilization.
• Coach, develop, and manage the performance of the Production & Supply Planner team across sites, setting clear expectations and providing regular feedback.
• Monitor and report planning KPIs across the network (schedule adherence, on-time delivery, inventory turns, and plan-to-actual variance), leading root-cause analysis and corrective action.
• Partner with purchasing to resolve material shortages and align supply commitments with the production plan, with particular attention to long-lead-time and shelf-life-sensitive raw materials and components.
• Identify and help resolve capacity constraints across sites, prioritizing production and coordinating trade-offs with site leadership and the Director, S&OP / Planning.
• Serve as the subject-matter expert on MRP/ERP planning logic and system configuration; troubleshoot data integrity issues and drive continuous improvement in planning accuracy.
• Support analysis of how the long-term forecast impacts equipment capacity across the network, informing new-project site assignments and future equipment needs.
• Ensure each site maintains a firm four-week production schedule, providing planners with the data and direction needed to hold the plan.

Qualifications:

• Bachelor’s degree in supply chain management, operations, business, engineering, or a related field.
• 5+ years of experience in production planning, materials planning, or MRP within a manufacturing environment, including 2+ years in a leadership or supervisory capacity.
• Experience planning across multiple manufacturing sites strongly preferred.
• Hands-on experience with ERP/MRP systems (e.g., Business Central, SAP, Oracle, NetSuite); experience leading or supporting an ERP/MRP implementation or system transition strongly preferred.
• Strong working knowledge of MRP logic, bills of materials, routings, capacity planning, and materials management principles.
• Experience in personal care, cosmetics, CPG, nutraceutical, or other FDA-regulated contract manufacturing (CDMO) strongly preferred.
• Proven people-management skills, with the ability to lead and develop a distributed, site-based planning team.
• Strong analytical skills and proficiency in Microsoft Office, especially Excel.
• Excellent written and verbal communication skills, with the ability to influence and align cross-functional and cross-site stakeholders.
• Organized, detail-oriented, and able to manage in a complex, fast-paced, multi-site environment.
• APICS/ASCM certification (CPIM or CSCP) is a plus.
• Ability to travel to Prime Matter Labs manufacturing sites (East, West, and NYC) as needed.

Benefits:

• Competitive compensation package
• Health, dental, and vision benefits
• 401K program
• The spirit of a startup with the security of an established, profitable industry leader
• The opportunity to make waves in a $250B industry
• Paid time off and company-observed holidays

Physical Requirements

•           Primarily office-based work environment during regular business hours.

•           Frequent use of a computer, phone, and standard office equipment.

•           Ability to lift and carry up to 20 pounds (files, binders, or office materials).

•           Ability to sit, stand, walk, bend, and reach as needed throughout the workday.

Equal Employment Opportunity Statement

Prime Matter Labs is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, cultures, and experiences. Prime Matter Labs is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Responsible for the clinical operations of a project within a defined regional/global level. Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites in accordance with the...

Responsible for the clinical operations of a project within a defined regional/global level. Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites in accordance with the...

About the role

We’re hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen.

As our Senior Manager, Global Workforce Management, you’ll lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4,000 agents globally. You’ll partner closely with Operations, Finance, Vendor Management, Analytics, and Technology teams to improve operational performance while helping shape the future of workforce management through AI, automation, and continuous innovation.

The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents.
• Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.
• Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth.
• Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes.
• Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance.
• Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making.
• Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.

To thrive in this role, you have

• 7+ years of workforce management experience supporting large-scale customer operations environments.
• 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams.
• Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes.
• Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners.
• Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders.
• Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance.
• Passion for leveraging AI, automation, predictive analytics, and workforce technologies to modernize workforce management practices and improve decision-making.

#LI-Remote #LI-AM1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Company Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

Company Operating Rhythm

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

About the Role

We are growing our geographic footprint and opening multiple workspaces and event spaces across the U.S. and internationally. Most of these locations serve a dual purpose. They are working spaces for Deepgram employees and public event venues that host meetups, hackathons, and customer and developer gatherings. Designing and operating space that does both well is a key aspect of this role.

Right now, real estate decisions, office openings, construction projects, and facilities operations are spread across many people. We need one responsible and experienced owner who knows how to do this all end to end. Someone who can read a lease, walk a construction site, manage a vendor, and think clearly about how a space shapes culture, brand, and community.

As Global Head of Real Estate and Workplace, you will take full ownership of Deepgram’s physical spaces from site selection through to operational, welcoming offices. You will find potential real estate, negotiate and manage leases, run buildout projects, stand up facilities operations, and build the repeatable playbook we use to open and run every Deepgram location. Then you will hire and lead a small team to run it with you.

This is a player-coach role. You will be in the work, not above it, and you will build the function as you go.

What You’ll Own

Requirements Scoping & Internal Stakeholder Management

• Converting the CEO and executive team’s vision into a documented program for each site

• Gathering requirements across Engineering, Sales, Marketing, Developer Relations, People, IT, Security, and Finance to determine how each space will be used and what it needs to solve for

• Reconciling competing requests into a single prioritized brief, secure executive approval, and own that brief as the source of truth for architects, general contractors, and all subsequent change decisions

Capacity & Space Planning

• Occupancy forecasting and space programming against the company headcount plan, in partnership with Finance and People

• Recommendations on the size, timing, and location of new and expanded space, grounded in utilization data rather than anecdote

• The tradeoff at each site between event capacity, collaboration space, and focus work, documented and revisited as headcount changes

Real Estate & Leasing

• Site selection, tours, and location recommendations as we evaluate new and expanded spaces

• Lease negotiation and renewals, partnering with Finance and Legal on LOIs, term sheets, insurance needs, and commercial terms, including tenant improvement allowances, free rent, escalations, letters of credit and security deposits, restoration and holdover obligations, assignment and sublease rights, and expansion and termination flexibility

• Analysis of lease versus license, coworking, and short-term venue alternatives in markets where a long-term commitment is not yet warranted

• International site selection and leasing, including engagement of local counsel and brokers, country-specific code and accessibility standards, and coordination with Finance, People, and Legal on the entity, tax, and employment implications of each location

• Partnership with Accounting on lease classification and ASC 842 treatment, and delivery of the underlying data Finance needs for budgeting, forecasting, and audit

• Landlord and broker relationships, and ownership of all real estate documentation and key dates

Construction & Buildout

• End-to-end project management of office buildouts, from design intent through permitting, construction, and move-in

• Coordination of architects, general contractors, designers, and trades — holding scope, budget, and timeline

• Design and delivery of assembly and event space, including occupancy classification and egress, load-in and rigging, AV and streaming infrastructure, acoustics, power and network capacity for large gatherings, and commercial or catered food service

• Permitting, code, accessibility, and safety compliance across every project

Facilities & Workplace Operations

• Day-to-day operations across all offices: supplies, maintenance, security and access, signage, and the overall office experience

• The staffing model (when necessary) for onsite support, including office managers and hourly staff, and the systems that keep each space running without escalation

• A consistent operating standard so every location runs the same way, as well as playbooks.

• Space and desk management, access control, and visitor management systems

Team & Budget

• Eventually, building and leading a small workplace team as the function scales

• Full ownership of the workplace and real estate budget, capital projects and operating costs

• Vendor sourcing, contracts, and performance management

Your First 12 Months

• Get all active office projects under a single plan, budget, and timeline

• Establish the facilities operating standard and onsite staffing model for our existing locations

• Build the real estate and workplace playbook so the next office opening is repeatable, not improvised

• Hire the first members of your workplace team

What You Bring

• 10+ years in workplace, real estate, facilities, or capital projects, including end-to-end ownership of at least one office buildout

• Ability to travel. Given the nature of this role, you will have to be available to travel to multiple offices and locations frequently.

• Direct experience negotiating or managing commercial leases, working with brokers, landlords, and Legal

• Strong construction and vendor project management — you can hold architects, CMs, and GCs to scope, budget, and schedule

• Working knowledge of permitting, building codes, accessibility, and workplace safety

• Experience delivering or operating space used for public events, customer-facing programming, or brand moments

• Budget ownership for capital and operating spend, with sound commercial judgment

• Comfort operating with ambiguity in a fast-moving, scaling company — you don’t wait for a playbook, you write it

• An eye for how physical space shapes culture, and genuine care for a consistent experience across every location

• Experience operating across multiple cities or a distributed, remote-first company

• Experience supporting spaces used for customer-facing events or brand moments

• Experience leasing or building in international markets, particularly EMEA or APAC

• Familiarity with lease administration, space management, or IWMS platforms

• Experience hiring and managing a small ops or facilities team

Notice: We’re aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @ deepgram.com email address. If you’ve received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

Objective:

The Director of Supply Chain leads a talented team in driving all aspects of supply chain operations for our early-stage but rapidly growing company. The role entails developing, executing, and improving processes, tools, and systems that encompass forecasting, sourcing, procurement, outsourced manufacturing, inventory management, 3PL management, fulfillment, logistics.

You work nimbly and tactically, managing day-to-day supply chain activities while also strategically implementing practices for continuous improvements and future growth. You are expected to understand and orchestrate current state systems and supply bases, project future state needs, and roadmap initiatives to help Sunday deliver on its growth plans. As both player and coach (with emphasis on coach), you both digest spreadsheets and also develop team members as technical subject matter experts and as people managers.

Responsibilities:

• Day-to-Day Operations
  • Owning ultimate accountability for delivery to customers, direct and wholesale, on time and in full; accountable for processes, activities, systems and people that enable effective and efficient customer fulfillment, including  forecasting, supply planning, production scheduling, purchase order management, and logistics
  • Overseeing supplier/manufacturer management
  • Overseeing supply chain and inventory management to ensure that Sunday is positioned to meet sales goals and growth plans without running out of stock and overcommitting to inventory
  • Developing and continually refining S&OP and other cross-functional planning processes
  • Participating in new product development efforts to make sure projects are completed on-schedule
  • Holding accountability for maintaining, improving, and creating new key relationships across suppliers and other network partners
  • Sourcing and developing new products and components, in partnership with R&D team
  • Overseeing transportation domestically and internationally
  • Engaging with the Retail and DTC teams to ensure collaboration with each function that delivers success for both parties
• Performance Tracking
  • Defining, refinding, establishing key performance metrics and benchmarks to measure the success of the materials and logistics initiatives
  • Monitoring and tracking program effectiveness using reports, dashboards and scorecards on the operational status and maturity of programs
• Strategic Planning
  • Creating the strategic plan for supply chain based on evolving business plan and market dynamics. Determining overall optimal supply chain future state (capacities, costs, capabilities, geographics, etc.), leveraging best practices and innovative solutions
  • Working directly with management teams to define future states and how we will get there; driving balance of current business needs with need to invest into the future
  • Leading cross-functional, strategic projects for Supply Chain. Scope, plan and execute financial and quantitative analyses that will yield critical answers to the strategic questions at hand
  • Partnering with functional owners to translate strategic objectives into a project roadmap including people, process, systems and assets
  • Connecting the dots across multiple strategies and time horizons, and maintaining a holistic understanding of the business across all functions to maintain or evolve long-term strategies
• Technology Enablement
  • Understanding and improving current supply chain technology in line with short and longer term objectives
  • Evaluating best in class supply chain technology and infrastructure suitable to the scope and size of the business, as well as scale for future growth.
  • Contributing to the technology strategy by identifying, assessing and recommending external trends in technology and methodologies.
• Finance and Accounting Partnership
  • Partnering with Finance and Accounting for cash forecasting and cost classifications, relating to purchasing projections, COGS analyses, operational expenditures, and capital expenditures
  • Driving development and tracking of supply chain budgets in accordance with the overall strategy to achieve company goals
  • Contributing to operations planning process including SKU Rationalization, departmental planning, revenue forecasting and completing a final budget

Management Responsibilities:

• Daily management of the Operations Department
• Meet with each of your reports to create action plans, check-in on project/performance, and discuss opportunities for improvement.
• Ensure that your reports have the resources that they need to create innovative processes that drive supply chain efficiency
• Coach and manage your team through technical obstacles, and provide direction for improvement
• Have a deep understanding of your reports focus areas and enable them to have ownership of their function and work autonomously
• Mentor, coach, and grow current team members in technical subject matters and in managerial competencies
• Advise department managers on strategies to advance their teams and cultivate their development as leaders
• Implement processes and systems that scale and support a high-functioning team
• Scoping, recruiting, and hiring additional talent as needed
• Support of the teams:
  • Have the flexibility to seek out, study, and implement new leadership initiatives within the team.
  • Implement a culture where more routine feedback is embraced

Functional Competencies:

• +10 years of progressive supply chain leadership, including Director roles or equivalent

• Functional expertise across sourcing, outsourced manufacturing, 3PL logistics, quality, and cost optimizing

• Expertise: you use your experience in ecommerce, direct-to-consumer, and the CPG business to leverage best practices and foster innovation in operations

• Experience sourcing from and managing international suppliers

• Key characteristics: detail-oriented, assiduous, drive for results, positive, collaborative, flexible, transparent, passion for learning, and empathetic

• Ability to prioritize and drive many projects simultaneously with sense of urgency

• Leadership: you are a driven leader who is able to inspire and motivate your department towards high performance

• Roll up the sleeves, positive, can-do spirit! You look forward to being part of a ‘lean & mean’ team and are willing to pitch in with whatever needs to get done

Core Competencies:

• Communication & Collaboration
• Inspirational Leadership
• Influence
• Execution & Results
• Vision & Direction
• Build Talent & Develop People

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

About Kitsch

Kitsch is a bootstrapped, female and minority-owned global beauty brand built on the belief that great design and great values aren’t mutually exclusive. From hair accessories to sleep and wellness, we create products that make people feel good — and we’ve grown to $400M+ in annual revenue by staying true to that mission. We move fast, we care deeply about craft, and we’re looking for people who feel the same way.

The Role

This is one of the most structurally important roles on the Kitsch product development team — not because it is the most visible, but because it is the one that keeps everything else from breaking. As Director of Regulatory & Tech Transfer, you will own the regulatory and supply infrastructure that keeps every Consumables SKU across Haircare, Body, and Fragrance compliant, quality-certified, and never dependent on a single source. You will be the person who qualifies the backup before the backup is needed, who catches the compliance gap before the delisting hits, and who makes sure every product we launch is as buttoned-up behind the scenes as it is on shelf. This role brings regulatory decision-making fully in-house — replacing external consultants as the primary compliance authority across EU/UK, Health Canada, and FDA frameworks. If you love owning something that genuinely matters, moving without being pushed, and building systems that outlast any single project, we want to hear from you.

Job Responsibilities

• Produce a complete supply risk map of every active SKU in Haircare, Body, and Fragrance within your first 90 days, ranking each by vulnerability; qualify and validate at least one alternative supplier for every high-risk SKU within 12 months.
• Serve as the internal final approval authority on all artwork going to suppliers — no artwork leaves without your sign-off; own EU/UK, Health Canada, and FDA compliance decisions in-house without routing to external consultants.
• Own all tech transfers across Haircare, Body, and Fragrance end to end — set timelines, drive progress, maintain weekly status visibility, and ensure nothing stalls.
• Conduct a full SKU documentation audit within your first 30 days and produce an action plan covering every gap across COAs, formula specs, packaging specs, and retain samples; drive to completion so documentation is audit-ready at any time.
• Build and maintain an approved formula library so every SKU has a fully documented, regulatory-reviewed, transfer-ready formula on file — a durable asset that outlasts any one team member.
• Catch quality concerns at the development stage before production starts; ensure every product in the Consumables portfolio meets or exceeds a 4.5-star consumer rating standard.
• Own regulatory and quality compliance across Target, Ulta, Walmart, and TikTok Shop — portal submissions, claims substantiation, and packaging compliance — so no compliance hold ever catches the team by surprise.
• Conduct regular GMP, ISO, and REACH audits of manufacturers and testing facilities; own remediation plans for all non-conformances and drive them to resolution within agreed timelines.
• Author and maintain the SOPs that keep the regulatory and tech transfer function running; train the right people so critical knowledge does not live in a single head.
• Serve as the primary point of contact for all adverse event investigations in the Consumables portfolio; ensure every event is investigated thoroughly and reported to the appropriate authorities within regulatory timelines.
• Use AI tools to accelerate regulatory research, SOP drafting, gap analysis, and documentation review as a standard part of how you work — expected, not exceptional.

What We’re Looking For

• Deep working knowledge of EU/UK (MHRA), Health Canada, and FDA regulatory frameworks for cosmetics and personal care — able to make final compliance calls without deferring to an external consultant.
• Proven experience managing tech transfers personally — knows the documentation requirements, what typically goes wrong, and how to prevent it.
• Active supplier network in the haircare, body, or fragrance manufacturing space — can identify, qualify, and onboard alternative suppliers proactively, not reactively.
• Track record of managing complex, multi-SKU regulatory and documentation portfolios in a consumer goods or beauty environment.
• Experience owning retail partner compliance submissions across major US retailers (Target, Ulta, Walmart) or equivalent.
• Self-directed executor who builds their own timelines, holds themselves to them, and generates proactive work without waiting for a deadline to be assigned.
• Communicates complex regulatory requirements clearly — to PD, to sales, and to retail partners — without hiding behind jargon.
• Treats documentation as a core deliverable, not an administrative chore; holds a personal standard for formula integrity and compliance rigor.
• Fluent with AI tools for regulatory research, gap analysis, and documentation workflows.
• Experience with adverse event management and regulatory reporting across relevant jurisdictions.

What We Offer

• Competitive Pay/Benefits
• A dynamic team
• Location: Remote
• An open mind for new ideas
• Growth…growth and some more growth!

About Kitsch

Kitsch is a bootstrapped, female and minority-owned global beauty brand built on the belief that great design and great values aren’t mutually exclusive. From hair accessories to sleep and wellness, we create products that make people feel good — and we’ve grown to $400M+ in annual revenue by staying true to that mission. We move fast, we care deeply about craft, and we’re looking for people who feel the same way.

The Role

This is one of the most structurally important roles on the Kitsch product development team — not because it is the most visible, but because it is the one that keeps everything else from breaking. As Director of Regulatory & Tech Transfer, you will own the regulatory and supply infrastructure that keeps every Consumables SKU across Haircare, Body, and Fragrance compliant, quality-certified, and never dependent on a single source. You will be the person who qualifies the backup before the backup is needed, who catches the compliance gap before the delisting hits, and who makes sure every product we launch is as buttoned-up behind the scenes as it is on shelf. This role brings regulatory decision-making fully in-house — replacing external consultants as the primary compliance authority across EU/UK, Health Canada, and FDA frameworks. If you love owning something that genuinely matters, moving without being pushed, and building systems that outlast any single project, we want to hear from you.

Job Responsibilities

• Produce a complete supply risk map of every active SKU in Haircare, Body, and Fragrance within your first 90 days, ranking each by vulnerability; qualify and validate at least one alternative supplier for every high-risk SKU within 12 months.
• Serve as the internal final approval authority on all artwork going to suppliers — no artwork leaves without your sign-off; own EU/UK, Health Canada, and FDA compliance decisions in-house without routing to external consultants.
• Own all tech transfers across Haircare, Body, and Fragrance end to end — set timelines, drive progress, maintain weekly status visibility, and ensure nothing stalls.
• Conduct a full SKU documentation audit within your first 30 days and produce an action plan covering every gap across COAs, formula specs, packaging specs, and retain samples; drive to completion so documentation is audit-ready at any time.
• Build and maintain an approved formula library so every SKU has a fully documented, regulatory-reviewed, transfer-ready formula on file — a durable asset that outlasts any one team member.
• Catch quality concerns at the development stage before production starts; ensure every product in the Consumables portfolio meets or exceeds a 4.5-star consumer rating standard.
• Own regulatory and quality compliance across Target, Ulta, Walmart, and TikTok Shop — portal submissions, claims substantiation, and packaging compliance — so no compliance hold ever catches the team by surprise.
• Conduct regular GMP, ISO, and REACH audits of manufacturers and testing facilities; own remediation plans for all non-conformances and drive them to resolution within agreed timelines.
• Author and maintain the SOPs that keep the regulatory and tech transfer function running; train the right people so critical knowledge does not live in a single head.
• Serve as the primary point of contact for all adverse event investigations in the Consumables portfolio; ensure every event is investigated thoroughly and reported to the appropriate authorities within regulatory timelines.
• Use AI tools to accelerate regulatory research, SOP drafting, gap analysis, and documentation review as a standard part of how you work — expected, not exceptional.

What We’re Looking For

• Deep working knowledge of EU/UK (MHRA), Health Canada, and FDA regulatory frameworks for cosmetics and personal care — able to make final compliance calls without deferring to an external consultant.
• Proven experience managing tech transfers personally — knows the documentation requirements, what typically goes wrong, and how to prevent it.
• Active supplier network in the haircare, body, or fragrance manufacturing space — can identify, qualify, and onboard alternative suppliers proactively, not reactively.
• Track record of managing complex, multi-SKU regulatory and documentation portfolios in a consumer goods or beauty environment.
• Experience owning retail partner compliance submissions across major US retailers (Target, Ulta, Walmart) or equivalent.
• Self-directed executor who builds their own timelines, holds themselves to them, and generates proactive work without waiting for a deadline to be assigned.
• Communicates complex regulatory requirements clearly — to PD, to sales, and to retail partners — without hiding behind jargon.
• Treats documentation as a core deliverable, not an administrative chore; holds a personal standard for formula integrity and compliance rigor.
• Fluent with AI tools for regulatory research, gap analysis, and documentation workflows.
• Experience with adverse event management and regulatory reporting across relevant jurisdictions.

What We Offer

• Competitive Pay/Benefits
• A dynamic team
• Location: Remote
• An open mind for new ideas
• Growth…growth and some more growth!

The AVP, Enterprise Outsourcing Effectiveness is a critical, strategic role accountable for enterprise outsourcing outcomes including strategic alignment, performance and quality, risk and compliance, and cost effectiveness. This individual will play a key role in shaping how the organization balances outsourcing with other levers to drive operational excellence and support enterprise growth through close cross-functional partnerships.

Description-

Shape Enterprise Outsourcing Strategy

• Develop and oversee the enterprise outsourcing strategy in alignment with enterprise and COO priorities.
• Partner closely with Human Resources on Enterprise Workforce Management, and help lead the strategic movement between, and balance across, outsourcing, full-time staff, contingent workers, and automation.
• Serve as a member of the Enterprise Workforce Management Steering Committee.
• Provide strategic recommendations and risk insights to the COO and Insurance Management Committee relative to outsourcing opportunities including appropriate business case development
• Act as the F&G subject matter expert relative to comprehensive outsourcing strategy, execution, and activity
• Engage in external industry and outsourcing networks to bring industry best practices and thinking to F&G
• Participate in Senior Leadership Team discussions across all areas touching outsourcing
• Evaluate outsourcing operating model opportunities

Design and Execute Outsourcing Initiatives

• Translate executive priorities into operational requirements, ensuring alignment between internal teams and outsourced partners.
• Create recommendations for strategic activity transfers with end-to-end dependencies, cost-benefit-analysis, risk analysis, stakeholder input, sequencing, and technology and financial implications working closely with cross-functional partners.
• Support, follow, and report on the full lifecycle of outsourced engagements, including transition planning, onboarding, knowledge transfer, stabilization, and ongoing operational effectiveness.
• Drive standardization and consistency in process, tools, documentation and engagement models across all outsourced relationships

Manage Outsourcing Performance, Risk, and Compliance

• Establish and maintain a comprehensive scorecard and reporting framework for all existing outsourcing relationships, ensuring alignment with enterprise strategy, risk tolerance, and performance expectations. Monitor and report out on trends.
• Work with business unit leaders and Vendor Management to provide guidance and recommendations on performance management, SLA enforcement, Key Performance Indicator (KPI) and Key Risk Indicator (KRI) development, quality standards, and contractual obligations.
• Monitor, track and report on material issue resolution and propose mitigation strategies.
• Lead, or participate in, quarterly business reviews, ensuring outcomes, risks and action items are clearly documented and consistently addressed.
• Partner cross-functionally to ensure compliance with all regulatory, legal, security and data privacy requirements, including audit participation and remediation of audit findings

Align Stakeholders and Lead the Function

• Work closely with HR, Operations, IT, Finance, Risk, PRT and Retail leadership to develop and monitor feedback loops and interaction models, including voice of business and voice of customer.
• Provide insights to Vendor Management and Strategic Sourcing relative to outsourcing outcomes and partners. Aggregate strategic insights to incorporate into recommendations, scorecards, and workforce planning.
• Collaborate cross-functionally with Data Analytics, Process Engineering and Portfolio Management teams to ensure constant alignment on outsourcing strategy and execution.
• Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Knowledge, Skills & Abilities

• Builds productive working relationships across all levels of the organization, fostering collaboration and open communication.
• Able to establish trust-based external partnerships via strong relationship management skills while overseeing vendor performance and stakeholder alignment.
• Communicates with clarity and precision, actively listening and translating complex data into concise, actionable insights tailored to diverse audiences.
• Comfortable dealing with complex problems and proposing solutions.
• Ability to perform work with a high level of attention to detail and accuracy. Flexible and adaptable in a dynamic environment.
• Creative, curious and strategic thinker able to connect vendor performance to broader organizational goals and anticipate future risks and opportunities
• Demonstrated ability to work within a cross-functional environment to develop and deliver content (forms, communication, and other) that meets legal and compliance standards while fulfilling internal and external customer needs.
• Applies proactive risk awareness and mindset to identify, assess, and mitigate operational, regulatory, and reputational risks within outsourced environments.
• Drives alignment and results across teams and vendors by influencing decisions and leading initiatives without relying on formal authority.
• Operates with a high degree of autonomy, effectively prioritizing work and delivering measurable outcomes with minimal oversight.
• Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint)

Minimum Qualifications -

Education Level- Bachelor’s Degree

YOE- 10+ years of relevant experience - 10+ years in service strategy, outsourcing strategy, third-party administration or business process operations required.  Proven ability to lead cross-functional teams and influence both with and without direct authority.

Preferred Qualifications-

Education Level- Master’s Degree

YOE- Insurance or financial industry experience preferred

#IND-HP

#LI-MK1

#LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1 Top Workplaces USA 2022 – 2023

2 Des Moines Register Top Workplaces 2018 – 2022

Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.

Job Summary

This position provides leadership to the annuity new business case management team, which serves as the point of contact for our agents, agencies, and IMOs. This individual will research, document and resolve agent inquires, as well as handle escalations and exceptions. The supervisor is also responsible for identifying methods to improve overall service levels and performance. This position will support the F&G annuity distribution channels and will have contact with various levels of management, our TPAs, and our agent field force and their uplines.

Duties and Responsibilities

• Serve as a liaison between agents, IMOs, TPAs, Suitability, Sales, Commissions Contracting & Licensing, Legal, and other departments as needed.
• Manage incoming annuity new business assigned to the annuity case management team.
• Ensure the proper processes/metrics and controls are in place to measure accuracy, timeliness and quality of case management processes.
• Ensure team achieves required phone and transaction performance.
• Represent annuity operations through active participation in various department and company initiatives, committees and special projects. These include process improvement efforts, agent communication and product development.
• Review, analyze, monitor and maintain reports of associate activities.
• Handle escalated phone calls involving service issues or training needs.
• Research and track documents, and resolve complex service issues with emphasis on a designated function.
• Resolves problems and guides producers in software usage and web initiatives.
• Resolves moderate to complex sales/operational needs/inquiries as it pertains to product clarification and pending new business processes.
• Lead and manage the annuity case management team, continuously improving our ability to quickly resolve outstanding requirements and issue pending annuity business.
• Create and manage performance standards & reviews.
• Schedule and monitor the successful training of team members.
• Conduct monthly face-to-face status updates with each member of the team seeking process improvement suggestions, discussing employee development plans, addressing concerns, and gaging overall employee engagement.

Experience and Education Requirements

• AA or BA degree preferred.
• Relevant experience considered in lieu of degree.
• 6+ years of experience working with an annuity case management team, with emphasis on processing or call center management, and/or other previous industry experience.
• 2+ years in a leadership capacity.
• Demonstrated strong customer relationship management, with previous experience directly working with agents/IMOs, and servicing skills as well as internal corporate relationship management capabilities.
• Successful completion of Life insurance related education such as LOMA or CLU coursework strongly preferred.

Knowledge, Skills & Abilities

• Understands how respective coverage area operates within the context of the industry.
• Quickly processes information and develops solutions in real-time, with practical, measurable business benefits (i.e., thinks on one’s feet).
• Proactively identifies opportunities to serve the customer.
• Drives effective communication and information exchange among functional areas.
• Reads a wide range of audiences and situations and quickly adjusts communication style accordingly; selects appropriate communication channel and tone to deliver tough messages.
• Identifies opportunities to use innovative processes.
• Ability to coach and mentor colleagues on digital techniques and accelerators used at F&G.
• Seeks opportunities to cultivate relationships with established contacts in their network.
• Provides guidance on what information to gather to achieve business objectives and how to efficiently obtain information that is not easily available.
• Proactively suggests challenging and relevant opportunities for others to develop key knowledge, skills and abilities.
• Understands and demonstrates commitment to the departmental vision, strategy, change initiatives, and goals.
• Makes decisions and sets priorities; involves others in decisions that impact them when appropriate.
• Leads/participates in process improvement activities.
• Identifies and drives quantitative analysis.
• Owns responsibility for timely production of deliverables.
• Supports with monitoring of vendor performance; identifies and escalates issues; develops processes to maximize vendor performance.
• Demonstrates ability to develop solutions in real time with practical, measurable business benefits; supports long term business unit or department planning.
• Maintains industry regulatory knowledge.

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Some travel may be required (less than 10%)

#LI-JB1 #LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1 Top Workplaces USA 2022 – 2023

2 Des Moines Register Top Workplaces 2018 – 2022

Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.

Superside is hiring an Associate Director (Studio Operations) to lead the operational performance of multiple Business Units and the studios within them. You’ll oversee workforce planning, operational excellence, and delivery...