Location Our Engineering Manager - Analytics House will be an integral part of our global R&D team.

This role is based remotely in the East Coast US, the UK, Ireland, Estonia, the Netherlands, Sweden and Israel.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The Engineering Manager is a hands-on, player-coach leadership role. You are embedded with your team - daily standup, code review, architectural calls, delivery planning, and performance management - and you own both the team’s output and the team’s growth.

This is a genuinely technical & leadership role. You are expected to write and review code, be a credible voice in architectural decisions, and stay current in your team’s stack. You lead by demonstrating you can do the work at the highest level, not by title alone.

The balance between hands-on contribution and leadership depends on the team’s context, but your overarching mandate is the same: run the team, execute and deliver, and grow its impact.

Build the bench, raise the standard, and keep the operating cadence sharp as the work and the organization evolve. You work AI-augmented yourself, expect the same from your team, and push the team’s craft forward with every new capability that lands.

Responsibilities Team leadership & growth

• Leading a team of engineers, owning both its delivery and its development.
• Lead a mindset and process of continuous improvement within the team and meaningfully impact the team’s growth and success over time. Small, compounding improvements, delivered via fast iterations, are the operating rhythm we expect, not an aspiration.
• You are responsible for the professional well-being and career development of team members. Develop engineers through regular 1:1s, growth plans, performance reviews, and direct, candid feedback.
• Develop the next layer of leadership - tech leads, senior engineers ready to manage, and ICs ready to step into staff roles.

Technical leadership

• Write code and review code. Be a credible voice in technical decisions because you have hands in the work, not because of your title - you are current, not rusty.
• Drive the team’s architectural and technical design decisions in partnership with senior ICs, ensuring alignment on approach and implementation.
• Uphold engineering standards through thorough, constructive pull-request review and a healthy release process, keeping the team’s components scalable and in a healthy state.
• Work AI-augmented and lead an AI-augmented team, applying sharp judgment about where AI helps and holding the same quality bar for what ships.

Roadmap & delivery

• Own the team’s commitments - what was promised, when it was promised, and the quality bar that was held.
• Run a disciplined cadence of planning, prioritization, and delivery without becoming a process bureaucrat.
• Partner closely with the Technical Product Owner and Product team on scope, sequencing, and tradeoffs, maintaining a roadmap that reflects both near-term priorities and longer-term direction.
• Understand the broader business objectives behind the work, translate that context for the team, and ensure engineering effort clearly aligns with those objectives.
• React decisively to change - re-planning, re-prioritizing, and re-staffing as the business moves - while keeping the team engaged and steady through the shift.

Hiring

• Own hiring for your team. Interview thoughtfully, decide quickly, and refuse to lower the bar to fill seats.
• Recruit, coach, and - when needed - make hard calls toward the standard the team is held to.
• Operate as a role model for other engineering managers across the organization: share your operating model, mentor peers, and raise the management bench.

Day-to-day communication & collaboration

• Upwards: Communicate clearly and succinctly, giving leadership the right level of context and prioritizing escalations based on relevant, well-gathered information.
• Downwards: Empower senior engineers to own key areas of the product, and coach team members to stay focused, intentional, and aware of their impact.
• Sideways: Partner effectively with Product, Design, GTM, Customer Success, and other teams - raising challenges and opportunities constructively to support cross-team alignment.

Qualifications

• 10+ years of engineering experience, including 4+ years in engineering management roles where you actively coded as part of your responsibilities.
• Hands-on, real-life experience building cloud-based SaaS products - running services in production o n AWS, GCP, or Azure, and owning availability, cost, and the customer-facing surface.
• API first mindset, products are built not just for end user experience through UI, they are fully functional and available through APIs, so both humans and agents can interact with the platform
• Strong background in databases, SQL, query optimization, and BigQuery.
• A track record of taking an engineering team and visibly transforming it - measurable improvements in delivery velocity, technical quality, or team caliber.
• Deep technical fluency in your team’s primary stack. You can read, write, and review code at a senior level, and you are current - not rusty.
• Strong opinions on how high-performing engineering teams operate, and a clear philosophy on hiring, coaching, performance management, and technical decision-making.
• Excellent judgment under pressure. You make calls quickly with imperfect information, communicate them clearly, and take responsibility for the outcomes.
• Direct, candid communication. You give hard feedback well, and you hear it well.

Bonus Points

• A strong, already-established AI-augmented workflow, with opinions on how to apply AI tools and agentic workflows to raise both velocity and quality.
• Hands-on experience with more than a single cloud provider.
• Background in scaling teams, processes, or technical systems as the organization grows.

Are you a Do’er? Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

Full-time employee benefits include:

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote

Location Our Engineering Manager - Analytics House will be an integral part of our global R&D team.

This role is based remotely in the East Coast US, the UK, Ireland, Estonia, the Netherlands, Sweden and Israel.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The Engineering Manager is a hands-on, player-coach leadership role. You are embedded with your team - daily standup, code review, architectural calls, delivery planning, and performance management - and you own both the team’s output and the team’s growth.

This is a genuinely technical & leadership role. You are expected to write and review code, be a credible voice in architectural decisions, and stay current in your team’s stack. You lead by demonstrating you can do the work at the highest level, not by title alone.

The balance between hands-on contribution and leadership depends on the team’s context, but your overarching mandate is the same: run the team, execute and deliver, and grow its impact.

Build the bench, raise the standard, and keep the operating cadence sharp as the work and the organization evolve. You work AI-augmented yourself, expect the same from your team, and push the team’s craft forward with every new capability that lands.

Responsibilities Team leadership & growth

• Leading a team of engineers, owning both its delivery and its development.
• Lead a mindset and process of continuous improvement within the team and meaningfully impact the team’s growth and success over time. Small, compounding improvements, delivered via fast iterations, are the operating rhythm we expect, not an aspiration.
• You are responsible for the professional well-being and career development of team members. Develop engineers through regular 1:1s, growth plans, performance reviews, and direct, candid feedback.
• Develop the next layer of leadership - tech leads, senior engineers ready to manage, and ICs ready to step into staff roles.

Technical leadership

• Write code and review code. Be a credible voice in technical decisions because you have hands in the work, not because of your title - you are current, not rusty.
• Drive the team’s architectural and technical design decisions in partnership with senior ICs, ensuring alignment on approach and implementation.
• Uphold engineering standards through thorough, constructive pull-request review and a healthy release process, keeping the team’s components scalable and in a healthy state.
• Work AI-augmented and lead an AI-augmented team, applying sharp judgment about where AI helps and holding the same quality bar for what ships.

Roadmap & delivery

• Own the team’s commitments - what was promised, when it was promised, and the quality bar that was held.
• Run a disciplined cadence of planning, prioritization, and delivery without becoming a process bureaucrat.
• Partner closely with the Technical Product Owner and Product team on scope, sequencing, and tradeoffs, maintaining a roadmap that reflects both near-term priorities and longer-term direction.
• Understand the broader business objectives behind the work, translate that context for the team, and ensure engineering effort clearly aligns with those objectives.
• React decisively to change - re-planning, re-prioritizing, and re-staffing as the business moves - while keeping the team engaged and steady through the shift.

Hiring

• Own hiring for your team. Interview thoughtfully, decide quickly, and refuse to lower the bar to fill seats.
• Recruit, coach, and - when needed - make hard calls toward the standard the team is held to.
• Operate as a role model for other engineering managers across the organization: share your operating model, mentor peers, and raise the management bench.

Day-to-day communication & collaboration

• Upwards: Communicate clearly and succinctly, giving leadership the right level of context and prioritizing escalations based on relevant, well-gathered information.
• Downwards: Empower senior engineers to own key areas of the product, and coach team members to stay focused, intentional, and aware of their impact.
• Sideways: Partner effectively with Product, Design, GTM, Customer Success, and other teams - raising challenges and opportunities constructively to support cross-team alignment.

Qualifications

• 10+ years of engineering experience, including 4+ years in engineering management roles where you actively coded as part of your responsibilities.
• Hands-on, real-life experience building cloud-based SaaS products - running services in production o n AWS, GCP, or Azure, and owning availability, cost, and the customer-facing surface.
• API first mindset, products are built not just for end user experience through UI, they are fully functional and available through APIs, so both humans and agents can interact with the platform
• Strong background in databases, SQL, query optimization, and BigQuery.
• A track record of taking an engineering team and visibly transforming it - measurable improvements in delivery velocity, technical quality, or team caliber.
• Deep technical fluency in your team’s primary stack. You can read, write, and review code at a senior level, and you are current - not rusty.
• Strong opinions on how high-performing engineering teams operate, and a clear philosophy on hiring, coaching, performance management, and technical decision-making.
• Excellent judgment under pressure. You make calls quickly with imperfect information, communicate them clearly, and take responsibility for the outcomes.
• Direct, candid communication. You give hard feedback well, and you hear it well.

Bonus Points

• A strong, already-established AI-augmented workflow, with opinions on how to apply AI tools and agentic workflows to raise both velocity and quality.
• Hands-on experience with more than a single cloud provider.
• Background in scaling teams, processes, or technical systems as the organization grows.

Are you a Do’er? Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

Full-time employee benefits include:

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote

We are looking for an Engineering Manager to lead the engineering execution of a product pod. This role is the technical counterpart to the pod owner (product owner), responsible for ensuring features are delivered with high quality, sound technical decisions, and predictable timelines.

You will bridge product and engineering by reviewing requirements, guiding technical decisions, driving engineering best practices, and ensuring the team delivers scalable, maintainable software. This role replaces the traditional Project Manager within the pod.

A pod is a small, cross-functional team with end-to-end ownership of a specific business domain or product area. It is accountable for delivering outcomes, making decisions, and continuously improving its domain. Consider, the pod owner to be the CEO of the pod and you, the engineering manage will be the CTO of the pod.

Key Responsibilities

• Own engineering delivery, planning, estimation, and execution for the product pod.
• Partner with the pod owner to review PRDs, identify gaps, edge cases, and technical risks before development begins.
• Lead technical discussions, challenge assumptions, and validate implementation approaches.
• Drive predictable delivery while balancing speed, quality, and technical debt.
• Enforce engineering best practices, including code reviews, testing, documentation, observability, security, and coding standards.
• Ensure production quality by driving root cause analysis and preventing recurring issues.
• Mentor engineers, improve engineering discipline, and foster a culture of ownership and accountability.
• Collaborate with QA, Design, DevOps, and other teams to remove blockers and ensure successful releases.
• Perform Technical research for the pod on behalf of the pod owner.

Primary Requirements

• 8+ years of professional software engineering experience.
• 2+ years leading engineering teams or technical delivery.
• Strong experience building modern Enterprise SaaS products.
• Solid understanding of software architecture and system design.
• Knowledge of cloud-native applications (AWS preferred).
• Experience with modern development practices, CI/CD, and automated testing.
• Strong understanding of Agile product development.
• Ability to review code and technical designs.
• Excellent planning, estimation, and delivery management skills.
• Strong communication and stakeholder management abilities.
• Ability to balance business priorities with engineering quality.

Preferred Requirements

• Experience leading cross-functional product teams.
• Experience in high-growth product startups.
• Knowledge of secure software development practices.
• Experience with observability, production monitoring, and incident management.
• Experience mentoring senior engineers and technical leads.
• Expertise with AI-assisted software development tools and workflows.

Soft Skills & Mindset

• Clear communication and the confidence to challenge and be challenged.
• Curious, proactive, and generous with knowledge.
• Ability to work in a fast-paced, collaborative product environment.
• Strong desire to build real products that solve real problems.

Success in the Role

A successful Engineering Manager will:

• Deliver features on time with high engineering quality.
• Improve PRD readiness by identifying gaps early.
• Challenge weak technical decisions and promote sound engineering practices.
• Reduce production defects and engineering rework.
• Improve estimation accuracy and delivery predictability.
• Build a culture of technical excellence, accountability, and continuous improvement.

At Stadium, your input matters, and we believe in creating a culture where innovation is encouraged. Join us in crafting the future of group gifting and recognition. Your adventure starts here!

• Competitive salary based on skill set.
• Fully remote role - work with talented teammates across the globe.
• Flexible working hours and autonomy over your schedule.
• 5-day work week for better work-life balance.
• Team retreats and offsites to connect and recharge.
• Meal vouchers and employee benefits (health insurance) support.
• Internal learning tracks to grow into other areas of development.
• Plenty of company swag and additional perks.

Overview of the role We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched...

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we’re expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures,  we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.

Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

We’re hiring a Director of Project Management to help us evolve our Project Management practice to scale along the growing needs of the organization - to build a team of PMs who own delivery end-to-end across our full customer base, a governance system that surfaces risk before it becomes an escalation, and an operating rhythm that makes “on track” a verifiable claim rather than a status update. You’ll start by upleveling how we deliver our largest, most complex enterprise implementations, then build out how project management scales efficiently across the rest of our customer base. This is a builder role - you will establish project management as a first-class function here, not maintaining an existing one.

What You’ll Do

Own Delivery Governance Across the Full Portfolio

• Serve as the single accountable owner for project governance across implementation segments, from our largest enterprise accounts to our highest-volume, scale-motion accounts.

• Build and run a risk-visibility system — dashboard, thresholds, escalation triggers — that surfaces problems before they reach leadership, not after.

• Define milestone gates for engagements at every scale, from high-touch enterprise builds to lighter-touch scale delivery, and hold the team accountable to them.

Build and Lead the PM Organization

• Hire, develop, and manage a team of project managers and project coordinators; build a defined career path across levels and segments.

• Own the standards this function runs on — best practices, change management, workflow documentation — and make sure they scale from our most complex accounts down to our highest-volume ones.

• Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.

Raise the Bar on Enterprise Delivery

• Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership — and hold that line as the organization scales.

• Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.

Drive Operating Rhythm and Visibility

• Run a recurring delivery forum reporting progress, risk, and change management status across segments.

• Report delivery health, risk, and escalation trends to the VP of Technical Services and CX leadership on a defined cadence.

What You’ll Need

• 8+ years in project or program management for software implementations, including 5+ years building or leading a PM team — not solely individual-contributor PM experience.

• Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner) — deep familiarity with the operational rigor enterprise buyers expect, independent of any single product.

• Experience designing delivery models that work at more than one scale — you’ve built or run both high-touch, complex delivery and higher-volume, lighter-touch delivery, and know how those operating models differ.

• A demonstrated track record of building a PM function or operating system where one didn’t previously exist, or was under-resourced — not just operating inside an already-mature one.

• Comfortable being the accountable owner of a project’s outcome without owning the technical solution — this is an operational and stakeholder-management role, not an architecture role.

Nice to Have

• Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.

• Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.

Benefits

• (US-ONLY)Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

Notice for Prospective Candidates

• Only emails from @captivateiq.com should be trusted.

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:

• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates’ personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

$250,000 - $300,000 a year

The OTE range represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ’s competitive total rewards package.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Blavity Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary:

Blavity Inc. is looking for a Chief of Staff, AfroTech & Live Events to take our programs from idea to execution.

This is a generalist & people management seat. In a given week it might mean writing a go-to-market plan for a new program, unblocking a contractor, pulling a sponsor deliverable across the line, rebuilding a launch calendar after a date moves, and telling leadership plainly that something is off track. The person who thrives here is comfortable moving between marketing, operations, partners, and program design without waiting for a clean handoff.

This role will report directly to the SVP of Live Events.

Responsibilities:

• Take AfroTech programs from concept to execution, including scope, timeline, owners, budget, and launch plan
• Own the go-to-market plan for each program and event, including positioning, offer, channel mix, and launch calendar, from announcement through post-event follow-up
• Lead, manage, and develop a team of employees and contractors across content and creative operations, event and membership marketing, community, and social distribution
• Own the master calendar across all Blavity Inc. live and virtual events and keep every workstream sequenced against it
• Run point across teams, keeping content, sponsorship, email and growth, community, and production moving toward the same dates
• Drive registrations, ticket sales, and Insider Member conversion for AfroTech Conference, Health Stack, and pipeline events
• Develop ticket and offer strategy with leadership, including pricing tiers and time-bound urgency windows
• Direct teams to ensure social distribution and awareness content across owned channels, including email, AfroTech.com, AfroTech Culture, AfroTech University, creator brand content, and Black Tech Green Money
• Equip external partners, associations, and coalition members with assets, messaging, and clear calls to action
• Coordinate with teams to ensure data on program and event performance are communicated after every launch, including delivery against plan, registrations, ticket sales, Insider conversion, and attendance

Qualifications:

Required Experience:

• [6+ years] across go-to-market, program management, growth or event marketing, business operations, or a chief of staff role, with direct ownership of programs that had to launch on a date
• Go-to-market experience taking a product, program, or event from plan to launch, including positioning, offer, and channel strategy
• [3+ years] managing and developing a team, including blended teams of employees and contractors
• A generalist track record. You have owned things outside your job description and they turned out fine
• Experience carrying several programs or brands at once without dropping any of them
• Working fluency in marketing performance, enough to direct campaigns, read the numbers, and know when something is not working
• A demonstrated habit of measuring and reporting on your own work

Preferred Experience:

• Prior chief of staff, right hand, or number two experience to a founder or senior executive
• Experience at a media, community, culture, or creator-led brand
• Experience with both large in-person conferences and virtual summits or training series
• Experience with membership or subscription programs
• Familiarity with ticketing and event platforms such as Posh, Eventbrite, or comparable tools
• Experience supporting sponsorship and partner co-marketing

Preferred Experience:

• Prior chief of staff, right hand, or number two experience to a founder or senior executive
• Experience at a media, community, culture, or creator-led brand
• Experience with both large in-person conferences and virtual summits or training series
• Experience with membership or subscription programs
• Familiarity with ticketing and event platforms such as Posh, Eventbrite, or comparable tools
• Experience supporting sponsorship and partner co-marketing

Technologies: [Fluent in Google Suite, Asana, and/or comparable project management suite; working experience with email marketing platforms, ticketing platforms, and LinkedIn and Meta ads managers. Comfortable using AI tools to move faster.]

Additional Qualifications:

• Independent, entrepreneurial self-starter comfortable with a high level of responsibility
• Brings real energy to the work. Competence alone is not the bar
• Holds context. Details do not get lost between one conversation and the next
• Experimental, forward-thinking mindset with a strong interest in testing new ideas, channels, and formats
• Strong comfort with ambiguity and a bias toward action in unstructured environments
• High-energy, company-first, positive attitude; willing to wear multiple hats
• Excellent communication skills; outgoing and sociable
• A healthy appreciation of GIFs and Black culture

Details:

This is a fully remote, U.S.-based full-time role. Travel to events will be required.

Candidates must be authorized to work in the U.S.

Candidates must be available to work in alignment with the Pacific Time Zone.

[The annual salary range for this role is $120,000- $140,000.]

To apply, please submit your resume and a short note online at BlavityInc.com/Careers.

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.

Blavity is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Position Overview

Blue Acorn iCi is looking for a Delivery Director to lead and manage the successful delivery and growth of existing client engagements. The Delivery Director is responsible for all facets of existing accounts to drive growth and ensure successful delivery of all client engagements.

They are accountable for delivery quality, performance to budget and successful attainment of Customer business objectives / goals. In addition, they own the revenue growth goals for existing accounts and manage client relationships as the primary point of contact. The director is also responsible for ensuring the right team is identified, onboarded and successful in all engagements. This position should also be able to work with other departments to ensure smooth and successful operations across the company as it pertains to delivery.

Key Responsibilities

Delivery Leadership & Oversight

• Responsible for all delivery aspects such as productivity, quality, and milestone achievement
• Owns project margin attainment and revenue achievement
• Serve as the ultimate point of escalation for the project team and the client.
• Hold quarterly business reviews for strategic clients
• Ensure proper process and SDLC are being followed across all projects
• Align with agreed upon architectural principles provided by Solution Consulting and technical resources within the talent network
• Ensure value metrics are established and tracked for our projects
• Ensure team members have access to the tools and materials they need to deliver in their day-to-day activities.

Team Leadership & Career Development

• Provide performance feedback on project team members.
• Work with People Leaders and Mentors to ensure the robust development of all individuals.
• Ability to train and mentor development staff
• Ability to train and mentor direct managers as well as technical staff.
• Ability to coach and guide employees through career paths
• Proven ability to build, manage, and foster a team-oriented environment

Resource Planning, Staffing & Recruiting

• Align with Talent Management on project resourcing and staffing needs
• Assist with recruiting, interviewing, and hiring to fill immediate needs as well as plan for forecasted growth
• Review and sign off on SOWs for new accounts
• Create SOW’s and Change Orders as needed for existing business

Client & Strategic Alignment

• Engage with Value Design Realization team to participate in the Sales to Delivery lifecycle
• Own existing account growth goals by growing existing team and establishing new work streams.
• Negotiate contracts, rates and team model changes for current clients
• Experience managing and growing a portfolio of business
• Ability to inspire confidence in clients and provide leadership to implementation teams
• Strategic planning skills to help navigate internal and external customer requirements.
• Ability to understand unique and complex business requirements and help develop plans to solve short and long term problems.

Metrics

• Project Margin Attainment
• Project Milestone Achievement
• Team Member Success Rate
• Client Interactions / New Stakeholder Relationships
• Opportunities / Pipeline Created
• Opportunities Won
• Concessions Requested
• Revenue Recognized
• Client Satisfaction Rating

Required Skills & Experience

Leadership & Delivery Experience

• Minimum of 8-10 years’ experience managing enterprise engagements.
• 15+ years IT industry experience with a minimum 10+ years of experience in services delivery organization
• Experience at professional services company such as an agency or consulting firm
• Experience working in eCommerce / Digital Services
• Experience managing and growing a portfolio of business
• Excellent communication (written and oral) and interpersonal skills
• Excellent leadership and management skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Ability to travel up to 25% as needed

Adobe & Technical Expertise

• Experience working on projects with Adobe applications is not required, but is considered a plus.
• Experience with Adobe Commerce, Salesforce Commerce Cloud, Shopify+ platforms
• Experience with Adobe Experience Manager (AEM) or other CMS
• Knowledge of or ability to understand technologies such as HTML, CSS, SOAP, REST, Git, AEM
• Ability to communicate and document technical designs to both internal and external technical resources
• Capable of driving and defending design models and best practices

Process & Operational Knowledge

• Thorough and deep knowledge of the Software Development Life Cycle and Agile processes

Education / Experience

• Bachelor’s degree, preferably in computer science or business and/or equivalent experience in IT industry

The base salary range for this position is $160,000 – $200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.

Hi 👋 I’m Colin, Director of Engineering, Europe. How do you feel about software engineers writing product specs, making product decisions, and not breaking down projects into individual tickets? If...

How You’ll Shape Our Success

TSS is growing rapidly through both organic growth and acquisitions, and we’re looking for a strategic leader to help scale our business for the future. As the Director of Business Transformation & Integrations, you’ll lead enterprise-wide initiatives that improve how we operate, leverage technology, and deliver value to our customers.

This role sits at the intersection of strategy and execution. You’ll partner with leaders across the organization to streamline processes, implement systems, integrate acquisitions, and build the operational foundation needed to support continued growth. The work you lead will directly impact efficiency, scalability, customer experience, and long-term business performance.

If you’re energized by solving complex business challenges, driving meaningful change, and turning big ideas into measurable results, we’d love to meet you.

Your Day-to-Day Environment

• Partner with executive leaders across Operations, Finance, IT, HR, and Sales to drive strategic initiatives
• Lead multiple enterprise projects simultaneously in a fast-paced, growth-oriented environment
• Work at the intersection of business strategy, operational excellence, systems implementation, and acquisition integration
• Manage and develop a team of project managers, business analysts, and data analysts
• Travel occasionally to support acquisitions, integrations, and strategic business initiatives (approximately 10–25%)

What You’ll Take Ownership Of

• Lead the company’s business transformation roadmap, turning strategic priorities into actionable programs with measurable results
• Identify opportunities to improve operational efficiency, scalability, and customer experience across the organization
• Drive process improvement initiatives, enterprise system implementations, and technology modernization efforts
• Develop and maintain the business architecture that aligns strategy, processes, data, and technology
• Partner with business and technology leaders to ensure investments support long-term company objectives
• Support acquisition due diligence activities, including operational assessments and systems evaluations
• Lead post-acquisition integration efforts across people, processes, systems, and data
• Build repeatable integration frameworks that accelerate value realization for future acquisitions
• Establish governance structures, performance metrics, and reporting mechanisms that keep initiatives on track
• Coach, mentor, and develop a high-performing team while fostering a culture of accountability and continuous improvement
• Communicate progress, risks, and recommendations to executive leadership

Perks, Pay, and Benefits

• Earn $130,000 - $170,000 annually, plus eligibility for an annual performance bonus, based on your experience, skills, and overall qualifications
• Opportunity to influence enterprise strategy and help shape the future of a rapidly growing organization
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Life insurance, short-term disability, and long-term disability coverage
• Employee Assistance Program (EAP)
• Commuter Benefit Program (where applicable)
• Generous paid time off and company-paid holidays
• Professional growth opportunities and direct exposure to executive leadership

Your Journey With Us

• Recruiter Screen
• Interview with the Hiring Manager
• Business Case Study / Presentation
• Conditional Offer
• Background Check
• Start your new career!

What You’ll Bring

• Bachelor’s degree in Business, Engineering, or a related field
• 10+ years of experience leading business transformation, enterprise programs, systems implementations, management consulting engagements, or related initiatives
• 5+ years of experience leading and developing teams
• Proven success leading large-scale, cross-functional initiatives from strategy through execution
• Experience implementing enterprise platforms such as ERP, CRM, or data management systems
• Strong understanding of business process improvement methodologies such as Lean, Six Sigma, or similar frameworks
• Experience supporting mergers and acquisitions, including integration planning and execution
• Ability to translate complex business challenges into practical, scalable solutions
• Strong analytical, problem-solving, and decision-making skills
• Exceptional communication and stakeholder management skills, including experience presenting to executive leadership
• Experience leading analytics functions, automation initiatives, or AI-enabled business improvements is preferred
• Field service, healthcare services, laboratory services, or other service-based industry experience is preferred
• Ability to travel up to 25% as business needs require

Equivalent combinations of education, training, and experience will be considered. If you don’t check every box but have a proven track record of driving change, leading teams, and delivering results, we encourage you to apply.

Meet TSS

Technical Safety Services (TSS) is a leading nationwide laboratory service provider supporting top life sciences, healthcare, and research organizations. Our customers are doing work that improves and saves lives—and our team plays a critical role in making that possible.

Through our family of companies, we provide testing, certification, calibration, and compliance services that help laboratories, hospitals, pharmacies, and controlled environments operate safely, accurately, and efficiently. As we continue to grow, we’re investing in the people, systems, and processes that will support the next chapter of our success.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

The Role, Director of Marketing Operations

GoCanvas and SiteDocs work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management through mobile and web apps. Together, these platforms create a unified ecosystem that improves efficiency, safety, and collaboration across construction projects.

Position Overview:

We are seeking a Director of Marketing Operations to lead and scale the marketing operations function across GoCanvas and SiteDocs. This role will be responsible for the systems, processes, data infrastructure, and operational frameworks that power our global marketing organization.

Reporting to the VP of Global Marketing, this leader will oversee the full marketing operations ecosystem — including marketing technology, lead management, automation, reporting, and cross-functional operational execution.

The Director of Marketing Operations will ensure our marketing programs run efficiently, that leads flow seamlessly through our systems, and that leadership has clear visibility into marketing performance and pipeline impact. A core focus of the role is driving operational excellence and speed of execution by establishing scalable processes, systems, and governance that enable fast, reliable marketing execution; driving project prioritization and cross-team alignment to ensure initiatives move forward quickly and efficiently; and leading continuous operational improvements that increase speed, efficiency, and marketing impact.

This role requires a strategic operator who can build scalable infrastructure while also driving complex cross-system projects across multiple platforms and teams.

Your Most Important Initiatives:

Marketing Technology & Systems

• Own and optimize the marketing technology stack across both brands

• Ensure systems are integrated, scalable, and aligned with marketing, sales, and partner workflows

• Oversee platform administration, integrations, and ongoing system improvements

• Demonstrated ability to leverage AI, automation, and emerging technologies to improve marketing efficiency, accelerate execution, and scale operations

Lead Lifecycle & Funnel Operations

• Design and manage the end-to-end lead lifecycle, including lead capture, routing, scoring, and marketing-to-sales handoff

• Establish and maintain partner lead-sharing frameworks and workflows

• Ensure accurate funnel tracking, attribution, and removal of existing customers from inbound pipelines

Marketing Automation & Campaign Operations

• Oversee the marketing automation team responsible for executing email campaigns, nurture tracks, and lifecycle marketing programs.

• Ensure campaigns are delivered efficiently with proper segmentation, tracking, and performance measurement, partnering closely with demand generation and customer marketing teams.

Reporting, Analytics & Data Insights

• Build and maintain marketing dashboards and reporting infrastructure

• Track key metrics including pipeline contribution, campaign performance, and marketing ROI

• Deliver actionable insights that inform marketing strategy and executive decision-making

Strategic Systems Projects

• Lead complex cross-functional initiatives across the marketing tech ecosystem

• Manage major projects including platform migrations, integrations, reporting infrastructure, and lead management improvements

• Coordinate with marketing, sales, partners, and contractors to ensure successful implementation

What You Bring:

• 8–12+ years of experience in Marketing Operations, Revenue Operations, or Marketing Systems

• Prior experience leading and developing marketing operations or marketing technology teams

• Deep expertise in Marketo, HubSpot, Salesforce, and marketing automation

• Proven experience building marketing dashboards, reporting frameworks, and attribution models

• Strong knowledge of lead management, lifecycle marketing, and marketing-to-sales processes

• Experience managing large cross-functional technical projects

• Strong analytical and problem-solving skills with a data-driven mindset

• Experience working with cross-functional stakeholders including sales, partner teams, and external vendors

• Highly organized with the ability to prioritize initiatives and drive speed of execution in fast-paced environments

Why Join Us?

Join a mission-driven team focused on proactive customer success and long-term partnership. You’ll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at GoCanvas, please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $129,400- $161,800 USD annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.

The Senior Project Manager / Delivery Lead operates as a trusted, high-impact leader responsible for driving Modea’s most complex enterprise engagements, specifically focusing on multi-phase Enterprise Web Modernization initiatives. This role demands an advanced balance of deep agile product development expertise, proactive risk management, and executive-level client advisory.

In this role, you will lead cross-functional delivery teams through end-to-end digital transformations, owning scope, schedule, budget, staffing, and multi-vendor alignment. As the primary bridge between technical delivery and client leadership, you will proactively anticipate risks, guide organizational change management, and manage client stakeholder expectations to ensure flawless execution and strategic alignment.

Essential Duties and Responsibilities:

1. ### Project Leadership & Risk Planning

• Spot and Fix Risks Early: Find technical and project risks before they turn into real problems. Ask hard questions, address bottlenecks, and build clear backup plans to protect project budgets and schedules.
• Guide Clients Through Change: Partner directly with client leaders to help their organizations adapt to new web platforms and tools. Keep everyone aligned on scope, trade-offs, and shifting business priorities.
• Oversee Large Enterprise Web Modernization Engagements: Lead teams through major website rebuilds and migrations, including content moves and design system rollouts.

1. ### Agile Product Development & Delivery

• Use Agile Practices: Guide internal teams and clients through agile software development, making sure work is clear and structured.
• Manage Plans in Jira: Use Jira and Jira Advanced Plans to map out work across multiple teams, spot team dependencies, track capacity, and give clients accurate completion estimates.
• Deliver Quality on Schedule: Work with Product Owners and technical leads to maintain project backlogs, plan software releases, and deliver high-quality work on time.
• Control Budgets and Scope: Track project spending and team hours. Take action early if costs start running over budget so projects stay profitable.

1. ### Team Empowerment & Executive Communication

• Cross-Functional Team Leadership: Lead, align, and motivate cross-functional  teams (Solutions Architects, Digital Strategists, Product Designers, Quality Analysts, Data Analysts), to foster a high-performance, collaborative delivery environment.
• Communicate Clearly with Executives: Give concise, plain-language project updates and presentations to client executives and senior leaders.
• Mentorship & Practice Growth: Elevate internal project management standards by coaching team members, refining delivery frameworks, and sharing best practices across the organization.

Critical Competencies:

• Risk Planning: You can find potential issues across complex technical projects early and know how to fix them before they disrupt work. You are comfortable having direct, honest conversations with clients and internal leadership.
• Client & Change Management: You build trust quickly, navigate client office politics, and help teams adapt to new systems and processes smoothly.
• Jira & Planning Expertise: You have practical experience using Jira and Jira Advanced Plans to create multi-team roadmaps, track dependencies, and manage team workloads.
• Agile Software Development: You know how modern software gets built using lean and agile frameworks. You know how to run sprint planning, backlog refinement, and software releases.
• Technical Understanding: You understand basic modern web setups, enterprise Digital Experience Platforms (DXP)), API integrations, and cloud hosting. You do not need to write code, but you must understand how technical teams build web platforms.
• Clear Communication: You can break down complex technical topics into simple terms that business leaders understand.
• Budget Tracking: You know how to track project costs, spot spending variances, and adjust plans to protect margins.

Minimum Requirements:

• Required Certification: Project Management Professional (PMP) certification is strictly required.
• 7+ years of progressive project/product management experience leading complex technology engagements in a client-facing or agency setting.
• Enterprise Modernization Track Record: Proven history of leading large-scale enterprise web redesigns, platform modernizations, or digital transformation initiatives.
• Tooling Proficiency: Deep working knowledge of Jira and Jira Advanced Plans for roadmapping, dependency mapping, and release tracking.
• Agile Expertise: Demonstrated expertise in agile frameworks (Scrum/Kanban/SAFe) within modern software engineering environments.
• Certifications: Project Management Professional (PMP) required.
• Education: Bachelor’s degree or equivalent practical experience.

Preferred Qualifications:

• Agile Certifications: CSM, CSPO, or PMI-ACP certifications.
• Atlassian Admin Experience: Experience configuring Jira and Confluence setups.
• DXP & Sitecore AI Architecture: Experience with Digital Experience Platforms (DXP), specifically Sitecore AI, Headless Sitecore (XM Cloud), and modern frontend or API frameworks.
• Design Systems: Experience managing projects that build and use modular design systems, including atomic design workflows.
• Healthcare Domain: Experience delivering digital solutions within healthcare or other heavily regulated enterprise landscapes.

Who is Modea?

We are a technology consultancy with a mission to infuse greater control, transparency, and choice into the consumer healthcare experience. To do this, we work with large healthcare providers to help them build out a digital roadmap, then design and build mobile, web, and other digital experiences. We fundamentally believe that this work helps consumers have better information and access to care, and our clients to build stronger customer relationships.

Here are a few ways to get to know our work in healthcare:

• Learn about our award-winningEHR-integrated mobile app development for Children’s Wisconsin. This app delivers a fully integrated MyChart to allow parents to manage their children’s health in one place.
• Discover Luminis Health’swebsite development that was built with a firm accessibility standard and patient-centric solutions.
• If you’re interested in learning more, we encourage you to dive into some of ourother work.

Here are a few other reasons why you should apply:

First, you’ll love the work we do and the people you’ll get to do it with. We’ve assembled an exceptionally smart and hardworking team and you’ll enjoy the work associations and general camaraderie with other “Modeans.” We also work with great clients who value our contributions and work side-by-side with us.

Second, Modea offers a great benefits package that provides both a fun and enjoyable workplace and great perks that will improve your quality of life:

• Generous paid time off
• Generous health, dental, and vision insurance
• 401k with fully vested company matching
• Long-term & short-term disability

Some of these benefits, like parties and snacks, have had to adapt to the remote work environment we are currently in, but our operations team has found innovative ways to support our employees. We take care of our team.

Estimated Salary Range: $99,000 - $140,000. The posted range represents the employer’s good-faith estimate of the breadthofthecompensation for this position at the time of posting, basedonapplicablefactors. Actual starting compensation may vary based on factors including experience, qualifications, specific skills, internal equity considerations, and business needs.

Work environment:

Modeans are able to work at any location in Virginia, Tennessee, or North Carolina, unless as otherwise required by job responsibilities. Our office in Blackburg, VA provides an indoor space with moderate temperatures and noise levels. This allows employees to choose a fully-office, fully-remote, or hybrid work experience. Employees may occasionally need to travel to our offices or other locations for items such as training or client visits. We will also provide employees with tools to do their job at home as well as in the office.

Physical Demands:

Must be able to remain in a stationary position during the duration of the workday. Individuals must have the ability to constantly operate a computer. Must have the ability to converse with and exchange information to clients and coworkers both in person and through a computer. Capable of occasionally transporting items of 10 lbs or less to and from the office.

You must be legally authorized to work in the United States for this position.

Modea participates in the E-Verify program.

Modea is committed to a diverse and inclusive workplace. Modea is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, veteran status, disability, age, or other legally protected status.

We aspire to be an highly inclusive employer – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to keeping great people representative of a variety of backgrounds, perspectives, and skills, not just because it’s the right thing to do, but because we believe it makes Modea stronger.

You must be legally authorized to work in the United States for this position.

Modea participates in the E-Verify program.

Modea is committed to a diverse and inclusive workplace. Modea is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, veteran status, disability, age, or other legally protected status.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

• Plan daily workflow and assignments.
• Monitor productivity and 40-chart target.
• Manage coverage, pending tasks, and workload.

Quality Management

• Audit scribe documentation for accuracy and completeness.
• Track quality trends and provide weekly reports.

Coaching & Development

• Conduct coaching and performance reviews.
• Create improvement plans and apply feedback.

Reporting

• Prepare weekly production and issue reports.
• Provide leadership updates.

Training & Support

• Train and onboard new scribes.
• Provide ongoing support, feedback, and escalation.

Scribing

• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats

• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

• Collaborate with team members and other departments to improve overall customer experience

• Must be a graduate of any medical course

• With at least 6 months Team Lead / Supervisory / SME experience

• Must have 2 years of Medical Scribes / Transcriptionist Experience

• With experience in ECW

• Averaging 50-60 WPM

• Excellent verbal and written English skills

• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

About Securly

Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive.

By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support — driving measurable improvements in safety and wellbeing. We’re proud to be recognized as a Top Place to Work, named to TIME’s America’s Top EdTech Companies 2026 list, a Top 40 Most Used EdTech, and one of the 150 most transformational growth companies.

The Role

Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale customer journey. You’ll lead our CS Ops and Renewals function - a CS Ops Manager, a CS Ops Specialist, and a team of Renewals Specialists - and own Vitally, our Customer Success platform, as the operational backbone of the business.

This is a builder’s role. Vitally has been live for about a year, and the next chapter is yours to write: deepening adoption, sharpening health scoring, automating renewals workflows, and turning good instincts into a repeatable, data-driven system that scales. You’ll be the operational thought partner to CS executives - using data and process design to make sure customer growth and success directly fuel Securly’s growth.

Location: Remote (U.S.)   Type: Full-Time, Exempt   Reports to: SVP, Customer Success

What Success Looks Like

In your first 90 days, you’ll get under the hood - auditing our Vitally configuration, current CS Ops and renewals workflows, and team structure. You’ll build real relationships with your team and ship your first wave of improvements: sharper health scoring, better dashboards, and a more programmatic renewals process.

By 6 months, you’re driving measurable gains - better renewals efficiency, stronger forecast accuracy, and dashboards that CS and company leadership actually rely on to run the business.

By your first year, you own a mature CS Ops and Renewals function that consistently meets or exceeds retention targets, backed by a trained, accountable team and a Vitally instance that scales with Securly’s growth.

What You’ll Do

Lead the team

• Hire, coach, and manage a team of a CS Ops Manager, a CS Ops Specialist, and Renewals Specialists - setting clear goals and holding the team accountable to them
• Structure team capacity and coverage to match renewal volume and customer segmentation
• Build a real growth path for your team, from onboarding through career development

Own the process

• Design, implement, and continuously refine scalable playbooks that support the entire post-sale customer journey
• Own the end-to-end renewal process - timely, accurate, and built to minimize churn
• Design and run a programmatic renewals process suited to a high-volume, complex customer base

Turn data into decisions

• Own customer health scoring, tracking, and measurement across the install base
• Define and build the dashboards CS and executive leadership use to manage the business
• Surface customer insights to Product, Support, and Sales to drive real improvements

Build the tech stack

• Serve as the internal owner of Vitally - driving adoption, configuration, and continuous optimization
• Identify, build, and implement Agentic AI and automation that genuinely moves the needle on CS Ops and renewals outcomes
• Manage the broader tech stack, including integrations with Salesforce and other GTM systems

What We’re Looking For

• 3+ years leading a Customer Success Operations, Revenue Operations, or Renewals team - this is a leadership track record, not an individual-contributor background, with proven experience scaling CS tools, systems, and AI
• Real examples of scaling a CS Ops function - taking a team, process, or system from early-stage to measurably better performance, with strong examples of building tools, systems, and process, and applying AI
• Hands-on experience building tech, systems, and automation - you’ve architected workflows, integrations, or automation inside a CS platform (Vitally, Gainsight, Totango, ChurnZero, or similar) and a CRM like Salesforce or HubSpot, not just used tools someone else set up
• Applied experience with Agentic AI and automation - you’ve actually built or implemented AI-driven workflows (like automated health scoring or renewals triage), not just explored the space
• A track record of building and coaching a team, with strong data analytics skills and fluency in core SaaS metrics (GRR, NRR, churn, CLV, NPS, CSAT)
• Strong project management skills and the ability to manage multiple cross-functional initiatives at once
• Experience in K-12, EdTech, or education-adjacent SaaS is a strong plus

Why You’ll Love Working at Securly

• Meaningful impact - build the operational engine behind a company that helps protect millions of students
• People-first culture - consistently recognized as a Top Place to Work
• Remote-first flexibility - work from home with a supportive, distributed team
• Real ownership - shape a growing platform and team, not maintain someone else’s system
• Mission-driven work - what you build directly supports student safety and wellbeing

Benefits & Perks

• Competitive salary up to $165K with performance incentives
• Medical, dental, and vision coverage
• 401(k) with employer match
• 12 weeks of fully paid parental leave
• Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
• $1,000 annual professional development stipend
• Free mental health resources and Employee Assistance Program

Equal Opportunity Employer

Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process - just let us know at recruitment.us@securly.com

#LI-Remote #LI-DO1

This Supervisory Software Project Manager position supports the Department of Homeland Security (DHS), Customs and Border Protection (CBP) in the area of Support Services. The mission-critical program provides comprehensive training, safety, standards, curriculum development, and technical modernization services to ensure national border security agents can operate safely and effectively.

Our specialized web application is the central hub for AMO flight records, safety tools, and online training [5]. As the Software Project Manager, you lead the technical team responsible for upgrading, securing, and modernizing this portal, directly supporting the digital backbone of national border aviation.

• Location: Oklahoma City, OK

• Status: Full-Time / Contingent Upon Contract Award

Who You Are

You are the crucial bridge between technical software development and strategic mission execution [8, 11]. You speak the language of code, database architecture, and DevSecOps, but you also possess the business acumen and emotional intelligence to manage client expectations and steer a technical team. You thrive in Agile environments, removing development roadblocks and fostering a collaborative, highly productive team culture.

What You’ll Do (Key Responsibilities)

• Drive Software Delivery: Oversee the end-to-end planning, execution, and deployment of updates and enhancements to the critical tracking and reporting web portal.

• Agile Orchestration: Facilitate sprints, backlog refinement, standups, and retrospective reviews for the software development team.

• Mitigate Risk: Identify software-specific project risks, security vulnerabilities, and deployment hurdles, designing swift, effective mitigation plans.

• Client Alignment: Align technical roadmaps with CBP/AMO strategic objectives, providing regular updates to the software technical lead and stakeholders.

What You Bring (Qualifications)

• Experience: Minimum of 3 years of software development program or software project management experience.

• Methodologies: Deep expertise in Agile/Scrum and DevSecOps frameworks, with proficiency in tracking tools such as JIRA and Confluence.

• Education: Bachelor’s degree preferred.

• Clearance: Ability to obtain and maintain a federal background suitability check.

Why You’ll Love Working with Team Carney (Benefits & Perks)

When you join our team, you enjoy a robust suite of benefits tailored to support your “whole self”:

• Comprehensive Health: Competitive medical, dental, and vision options (BCBS CareFirst), plus HSA and FSA.

• Financial Protection: 401(k) with corporate match, and fully paid life and disability insurance.

• Work-Life Harmony: Generous PTO, 11 paid federal holidays, and 6 weeks of fully paid parental leave.

• Professional & Personal Growth: Up to $5,000 annually in tuition assistance or student loan repayment, plus $200/year “Get Out and Learn” and $200/year “Get Out and Run” micro-benefits.

EEO/Veteran/Disabled

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. ​Job Overview This role requires the ability...

Company DescriptionPSI is a leading Contract Research Organization with more than 30 years in the industry offering a perfect balance between stability and innovation to both clients and employees. We...

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To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, most usable browser possible. We are responsible for making the things you see in the browser work securely, quickly, and well!  Working in the open is the norm, and we contribute to the code driving the Firefox browser on a number of desktop platforms - Windows, Linux, and macOS. Our focus is on implementing and fixing things in Firefox as well as helping other teams make it excellent for our users.

A Frontend Engineering Manager directs a team of geographically distributed engineers to constantly drive improvements to Firefox Desktop experience through innovations and enhancements to the browser user interface in Firefox.  We need a leader who is dedicated to building exceptional teams, creating innovative solutions, delivering quality software, and influencing how the world uses the internet.

Feel good about your work again! Pursue your future while working to protect the future of the internet for everyone, everywhere.

What you’ll do:

• Drive initiatives to deliver value to our users ensuring the software your team delivers is high quality, highly available, monitored, and maintainable.
• Help the team navigate trade-offs and drive alignment in a fast-paced field; balancing quick delivery with thoughtful, long-term approaches across a portfolio of user experiences in the browser.
• Communicate your team’s goals, the scope and risks of your projects, and own the delivery of initiatives on clear timelines.
• Identify, build and iterate on engineering processes that support a high performing team.
• Engage regularly 1-1 with your team to discuss both technical work and professional development; provide direct and honest feedback about their individual performances
• Ensure developers are properly supported and empowered throughout the developer lifecycle.
• Create an inclusive environment which engages and challenges your team members.
• Work collaboratively with many teams including Product, UX, QA, Operations, and Data Science.

What you’ll bring:

• 4+ years leading engineers in a software development environment and working across multiple distributed teams.
• Software engineering background that empowers you to drive technical decisions within the team and engage with engineers at all levels of seniority to triage, prioritize and implement.
• Experience leading multiple concurrent projects.
• Previous experience working on frontend platform initiatives e.g. design systems and frontend architectural improvements.
• Track record of delivering front-end experiences to user-facing products
• Hands-on experience with web technologies (JavaScript/TypeScript, HTML, and CSS).
• Proven track record successfully leading and shipping sophisticated user facing experiences on time, using data to inform timelines. .
• Strong communication and ability to develop positive relationships with others, regardless of their rank or role.
• Passion to resolve problems, manage risk, lead change, and facilitate collaborative decision-making.
• Experience effectively communicating with senior leadership and advocating for engineering priorities.
• Desire to grow and learn as a manager, grow and develop others, and get results through others rather than personal technical proficiency.
• Able to hire, mentor, empower, develop, and delegate to geographically distributed team members with different skills from your own.
• Commitment to our values:
  • Welcoming differences
  • Being relationship-minded
  • Practicing responsible participation
  • Having grit

Bonus points for:

• Fostering the use of AI in Frontend engineering teams.
• Experience working in open source environments.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: D

#LI-DNI

Req ID: R3136

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Platform engineering sits at the heart of how software gets built at scale and this team will define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day.

The organisation is going through a meaningful platform evolution: modernising tooling, raising the automation ceiling, and standardising how engineering teams ship software at scale. There is real work to do, real complexity to navigate, and a real mandate to make things better.

This is a role for an engineering manager who wants to lead through change as Vonage continues to drive innovation. This role will lead a globally based engineering team focused on growing engineers and delivering in a complex, high-stakes environment where your work is felt every day.

Your key responsibilities:

• Lead the EU/US Platform engineering team This which includes –day –to day people management of a geographically distributed team of platform engineers
• Drive the roadmap forward - Execute the roadmap under the direction of the Director of Engineering and Product Owner, ensuring deliverables are not blocked by external dependencies
• Develop your people - Team members are transitioning from SRE/infrastructure backgrounds into platform product engineering; you will coach and grow them toward ownership, customer-first thinking, and modern platform development practices
• Coordinate large-scale cross-team changes - Own the coordination of platform-wide changes (k8s upgrades, tooling migrations, security hardening) that touch many teams and require alignment across multiple stakeholders and time zones
• Operate within compliance and security constraints - Ensure all platform work meets security and regulatory requirements; maintain appropriate guardrails and policies
• Be data-driven - Establish and track SLAs, error budgets, KPIs, and change failure rates; use metrics to prioritize work, communicate health to stakeholders, and continuously improve the team’s delivery velocity
• Maintain platform reliability - Participate in and maintain the on-call rotation with your team; set the standard for operational excellence
• Partner with architects and product - Work closely with the Chief Architect (US-based) on platform direction and prioritization

What you’ll bring

Required:

• 2+ years of engineering management experience leading platform, DevOps, or SRE teams
• Proven ability to lead and grow engineers through skill transitions - especially from operational/SRE roles into product-oriented platform engineering
• Strong experience with Kubernetes-based platforms (EKS preferred) - Including cluster lifecycle, upgrades at scale, and cross-team rollout coordination
• Solid understanding of the AWS ecosystem and how it underpins enterprise platform infrastructure
• A genuine dependency-unblocking mindset – You’ll know how to drive cross-team commitments, escalate constructively, and keep complex multi-team deliverables on track
• Data-driven approach to platform management - You’ll be comfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets
• Familiarity with compliance and security constraints in a regulated environment - You do not treat them as blockers but as guardrails to engineer around
• Strong leadership instincts - You set a high bar, give clear feedback, and build psychological safety

Nice to have:

• Hands-on experience with Port.io, OpsLevel, or a similar Internal Developer Platform product
• Familiarity with GitOps tooling (ArgoCD, Crossplane, Kyverno)
• AWS and/or Kubernetes certifications
• Experience in CFIUS-regulated or similarly complex compliance environments
• Background as a platform/SRE engineer before moving into management (you understand the work from the inside)

How you’ll benefit:

• Private Medical Insurance with the option to add dependents
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions held monthly
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Unlimited Discretionary Time Off
• Additional Maternity and Paternity Leave

#Li-AR1

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, most usable browser possible. We are responsible for making the things you see in the browser work securely, quickly, and well!  Working in the open is the norm, and we contribute to the code driving the Firefox browser on a number of desktop platforms - Windows, Linux, and macOS. Our focus is on implementing and fixing things in Firefox as well as helping other teams make it excellent for our users.

A Frontend Engineering Manager directs a team of geographically distributed engineers to constantly drive improvements to Firefox Desktop experience through innovations and enhancements to the browser user interface in Firefox.  We need a leader who is dedicated to building exceptional teams, creating innovative solutions, delivering quality software, and influencing how the world uses the internet.

Feel good about your work again! Pursue your future while working to protect the future of the internet for everyone, everywhere.

What you’ll do:

• Drive initiatives to deliver value to our users ensuring the software your team delivers is high quality, highly available, monitored, and maintainable.
• Help the team navigate trade-offs and drive alignment in a fast-paced field; balancing quick delivery with thoughtful, long-term approaches across a portfolio of user experiences in the browser.
• Communicate your team’s goals, the scope and risks of your projects, and own the delivery of initiatives on clear timelines.
• Identify, build and iterate on engineering processes that support a high performing team.
• Engage regularly 1-1 with your team to discuss both technical work and professional development; provide direct and honest feedback about their individual performances
• Ensure developers are properly supported and empowered throughout the developer lifecycle.
• Create an inclusive environment which engages and challenges your team members.
• Work collaboratively with many teams including Product, UX, QA, Operations, and Data Science.

What you’ll bring:

• 4+ years leading engineers in a software development environment and working across multiple distributed teams.
• Software engineering background that empowers you to drive technical decisions within the team and engage with engineers at all levels of seniority to triage, prioritize and implement.
• Experience leading multiple concurrent projects.
• Previous experience working on frontend platform initiatives e.g. design systems and frontend architectural improvements.
• Track record of delivering front-end experiences to user-facing products
• Hands-on experience with web technologies (JavaScript/TypeScript, HTML, and CSS).
• Proven track record successfully leading and shipping sophisticated user facing experiences on time, using data to inform timelines. .
• Strong communication and ability to develop positive relationships with others, regardless of their rank or role.
• Passion to resolve problems, manage risk, lead change, and facilitate collaborative decision-making.
• Experience effectively communicating with senior leadership and advocating for engineering priorities.
• Desire to grow and learn as a manager, grow and develop others, and get results through others rather than personal technical proficiency.
• Able to hire, mentor, empower, develop, and delegate to geographically distributed team members with different skills from your own.
• Commitment to our values:
  • Welcoming differences
  • Being relationship-minded
  • Practicing responsible participation
  • Having grit

Bonus points for:

• Fostering the use of AI in Frontend engineering teams.
• Experience working in open source environments.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: D

#LI-DNI

Req ID: R3136

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Platform engineering sits at the heart of how software gets built at scale and this team will define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day.

The organisation is going through a meaningful platform evolution: modernising tooling, raising the automation ceiling, and standardising how engineering teams ship software at scale. There is real work to do, real complexity to navigate, and a real mandate to make things better.

This is a role for an engineering manager who wants to lead through change as Vonage continues to drive innovation. This role will lead a globally based engineering team focused on growing engineers and delivering in a complex, high-stakes environment where your work is felt every day.

Your key responsibilities:

• Lead the EU/US Platform engineering team This which includes –day –to day people management of a geographically distributed team of platform engineers
• Drive the roadmap forward - Execute the roadmap under the direction of the Director of Engineering and Product Owner, ensuring deliverables are not blocked by external dependencies
• Develop your people - Team members are transitioning from SRE/infrastructure backgrounds into platform product engineering; you will coach and grow them toward ownership, customer-first thinking, and modern platform development practices
• Coordinate large-scale cross-team changes - Own the coordination of platform-wide changes (k8s upgrades, tooling migrations, security hardening) that touch many teams and require alignment across multiple stakeholders and time zones
• Operate within compliance and security constraints - Ensure all platform work meets security and regulatory requirements; maintain appropriate guardrails and policies
• Be data-driven - Establish and track SLAs, error budgets, KPIs, and change failure rates; use metrics to prioritize work, communicate health to stakeholders, and continuously improve the team’s delivery velocity
• Maintain platform reliability - Participate in and maintain the on-call rotation with your team; set the standard for operational excellence
• Partner with architects and product - Work closely with the Chief Architect (US-based) on platform direction and prioritization

What you’ll bring

Required:

• 2+ years of engineering management experience leading platform, DevOps, or SRE teams
• Proven ability to lead and grow engineers through skill transitions - especially from operational/SRE roles into product-oriented platform engineering
• Strong experience with Kubernetes-based platforms (EKS preferred) - Including cluster lifecycle, upgrades at scale, and cross-team rollout coordination
• Solid understanding of the AWS ecosystem and how it underpins enterprise platform infrastructure
• A genuine dependency-unblocking mindset – You’ll know how to drive cross-team commitments, escalate constructively, and keep complex multi-team deliverables on track
• Data-driven approach to platform management - You’ll be comfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets
• Familiarity with compliance and security constraints in a regulated environment - You do not treat them as blockers but as guardrails to engineer around
• Strong leadership instincts - You set a high bar, give clear feedback, and build psychological safety

Nice to have:

• Hands-on experience with Port.io, OpsLevel, or a similar Internal Developer Platform product
• Familiarity with GitOps tooling (ArgoCD, Crossplane, Kyverno)
• AWS and/or Kubernetes certifications
• Experience in CFIUS-regulated or similarly complex compliance environments
• Background as a platform/SRE engineer before moving into management (you understand the work from the inside)

How you’ll benefit:

• Private Medical Insurance with the option to add dependents
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions held monthly
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Unlimited Discretionary Time Off
• Additional Maternity and Paternity Leave

#Li-AR1

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.